People Service Delivery Lead Job at Meta (Dublin)

People Service Delivery - Oversight Lead

The People Service Delivery (PSD) team’s mission is to run the best people-focus...

Location

United States , Menlo Park

Salary:

144000.00 - 209000.00 USD / Year

Meta

Expiration Date

Until further notice

Requirements

10+ years of experience overseeing one or more service delivery functions (e.g., onboarding, off-boarding, payroll, learning, benefits, transfers, etc.)
Experience navigating competing/shifting priorities and getting things done in a fast-paced, ambiguous environment
Experience performing root-cause analysis to problem solve and produce measurable outcomes
Effective communication skills, including defining and simplifying complex concepts and communicating these to stakeholders
Experience operating independently and supporting scalable ops strategy, planning, and execution in the midst of change and ambiguity
Experience collaborating, influencing, and gaining strategic alignment within a matrixed environment
Experience driving transformational change in a cross-functional environment

Job Responsibility

Manage complex cases and processes that require advanced domain expertise and troubleshooting skills
Oversee service governance & monitoring, supplier oversight, operations monitoring, escalations management, process & technology improvement across one or more large functional areas
Continuously upskill across domains, tools, and emerging AI capabilities to strengthen operational efficiencies and influence
Facilitate global connection between regions to ensure successful service delivery in order to optimize and evolve operations through partnerships, project/change management, reporting and forecasting
Cross-functional collaboration and stakeholder management to solve end to end process and operational challenges while navigating various levels of sensitivity, complexity and ambiguity
Create and oversee documentation around key work functions, providing training and mentoring support on your designated area of work
Seek out opportunities to automate and enhance our operations to be more efficient (e.g. deflect or eliminate case demand), while keeping employee experience as the utmost priority
Perform user acceptance testing on new system enhancements or bug fixes to ensure operational workflows are functioning as intended
Regularly look for opportunities to up-skill and increase knowledge across domains, being adaptable to a fast paced changing environment

What we offer

bonus
equity
benefits

Fulltime

People Service Delivery & Oversight Lead

Our People Services team is rapidly scaling, driving efficiency, and building a ...

Location

Ireland , Dublin

Salary:

Not provided

Meta

Expiration Date

Until further notice

Requirements

6+ years of progressive experience in People/HR Service Delivery, Shared Services, or Global Operations within a multinational, fast-paced organization
Proven expertise in managing end-to-end employee lifecycle operations (Onboarding, Offboarding, Movement, Employee Data Management)
Demonstrated experience managing and provide oversight for third-party vendors
Proven experience in escalation management and operational problem-solving, with a track record of driving issues to resolution
Practical Knowledge of Programme/Project Management methodologies and tools

Job Responsibility

Own the quality and execution of core People service operations within your remit, ensuring all deliverables meet defined Service Level Agreements
Act as the primary escalation point for complex, high-risk, or executive-level service issues, driving rapid resolution and implementing preventative measures
Drive continuous improvement in key employee lifecycle processes (e.g., Onboarding, Offboarding, Internal Transfers) through process mapping, simplification, and standardisation
Define, manage, and continuously monitor regional tiered service health and performance via dashboards, reporting, and insights
Lead and execute complex, cross-functional People Operations programmes, such as system implementations, policy rollouts, or operational readiness for new business expansion
Apply programme management principles (scoping, tracking, risk mitigation) to deliver projects on time, operating with high agility to adapt to shifting business priorities
Provide robust oversight and governance for third-party HR service providers and vendors (e.g., Business Process Outsourcing partners, background check providers)
Conduct regular service reviews, manage compliance, and identify opportunities for optimisation and cost efficiency across vendor service lines

P2P Service Delivery Lead

We are looking for a P2P Service Delivery Lead (SDL) to manage P2P Pharma Operat...

Location

Poland , Poznan

Salary:

177000.00 - 295000.00 PLN / Year

GSK

Expiration Date

Until further notice

Requirements

University Degree in Finance, Accounting, Business or related fields
5+ years of experience in P2P area
At least 3 years of management or supervisory experience in a matrix organization
Experience of working in a control / SOX environment
Previous experience in managing offshore service Team desired
Hands-on experience working with SAP
Advanced Excel skills
Ability to identify and resolve problems proactively and collaboratively
Excellent communication skills and ability to interact with and influence stakeholders
Fluency in English

Job Responsibility

Provide end-to-end oversight of Purchase-to-Pay (P2P) services across Europe delivered by BPO and help hubs
Drive delivery and performance of P2P services across European organisations, ensuring targets are met
Own day-to-day BPO and internal operations, define/embed and monitor Lead & Lag KPIs and SLAs, and implement action plans for red KPIs through to closure
Act as escalation point for invoice/payment issues and escalate through GFS governance where required
Partner with Europe Finance, P2P SMEs and vendors to resolve P2P issues and improve process performance
Work with the P2P GPO to implement and embed global process and tool improvements
Ensure consistent adoption of standard practices, GSK policies, tools and processes across the region
Maintain robust BCP, risk management, internal controls and regulatory compliance for BPO-performed activities
Manage admin and access tasks (role/access approvals for BPO teams, payment approvals) and prepare/present Finance Board materials for assigned markets, driving follow-up actions to closure
Lead people and process performance: coach and develop the team, cascade strategy and vision, control daily workload, and participate in global projects

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes
Non-wage benefits (medical care, life insurance, pension scheme, sports card, recreation allowance, social fund, preventive healthcare services)
Hybrid working model ( 2/3 days per week in the office)
Career at one of the leading global healthcare companies
Supportive & friendly working environment

Fulltime

People Service Delivery Operations Manager

The People Service Delivery (PSD) team’s mission is to run the best people focus...

Location

Ireland , Dublin

Salary:

Not provided

Meta

Expiration Date

Until further notice

Requirements

12+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
4+ years of people management experience leading teams
Experience operating under your own initiative, through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner
Experience problem solving using data, translating thorough examination and analysis into action
Experience working in an cross functional partner environment, consensus building, collaboration, and getting colleagues onboard with of transformational change
Experience working in a share service environment ensuring that customer satisfaction was front and center at all times
Proven experience in effectively building relationships, collaborating with, and motivating cross functional partner teams across all levels
Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders
Demonstrated leadership skills with experience managing wide-ranging teams and influencing executives

Job Responsibility

Lead the People Service Delivery Operations team focused on delivery of service to employees at Meta ensuring programs are well managed, efficient, and deliver the needed support to Meta employees throughout the employment lifecycle
Build and lead high performing teams needed to deliver improvements in organizational performance and health, including playing an active role in uplifting functional and subject-matter expertise, identifying growth areas and leading with care
Continuously raise the bar on benchmarks for service delivery and operational efficiency through creation of metrics-driven business
Partner with global cross-functional partners (XFN) leaders to identify opportunities to drive improvements in organizational performance ensuring the team executes seamlessly to deliver business outcomes that are consistent, repeatable and measurable
Lead and influence end-to-end process improvement, scalability and automation to support company growth
Drive change management efforts needed to affect operational uplift including adoption of new systems, programs and process changes
Navigate complex global requirements and regulatory constraints to design programs that consistently deliver on challenging business objectives in a fast moving environment with the operational rigor required to meet Meta’s high quality standards
Analyze and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement
Understand business mission and proactively determine strategies to support the business achieving its goals

People Service Intake and Transformation Lead

The People Service Delivery (PSD) team’s mission is to run the best people focus...

Location

United States , Menlo Park

Salary:

174000.00 - 244000.00 USD / Year

Meta

Expiration Date

Until further notice

Requirements

12+ years of experience in program management, business transformation, or operations leadership roles
Experience leading multiple global projects from initiation to completion, adept at maintaining complex project plans, managing cross-functional dependencies, and ensuring accountability to meet fast-paced deadlines
Demonstrated ability to lead people-focused service delivery teams, developing efficient processes, systems, and programs that prioritize care, empathy, and employee experience
Experience establishing, building, and managing working relationships with both internal and external teams, including leadership levels – with proven ability to lead without authority
Experience leveraging project, relationship, and risk management methodologies/strategies, with demonstrated critical thinking and thought leadership
Track record of critical thinking, complex problem solving, challenging the status quo, and developing efficient workflows/engagement models
Strong communication and interpersonal skills, influential to stakeholders and cross-functional teams

Job Responsibility

Strategic Transformation & Integration: Play a crucial role in people-related transformation projects, including Mergers & Acquisitions (M&A). This includes evaluating the HR landscape, conducting due diligence, defining people strategies that align with business objectives, developing workforce plans, and leading change and integration processes
Overall People Lead for M&A: Responsible for directing all people-related workstreams throughout the integration lifecycle. The position requires developing and managing detailed project plans that include communications, change management, timelines, and critical milestones
Cross-Functional Collaboration: Partner closely with a wide range of stakeholders, including leaders across People@, cross-functional teams, business sponsors, and external partners. You will build trust, manage communication channels effectively, and ensure alignment across all organizational levels to achieve shared goals
Continuous Improvement & AI Adoption: Innovate and seek out opportunities to leverage AI and automation. Reduce manual work, improve consistency, accelerate resolution times, and enhance the overall employee experience, while maintaining governance and data privacy standards
25% domestic/international travel anticipated

What we offer

bonus
equity
benefits

Fulltime

Service Lead - Community Service

As a Service Lead in Community, you’ll lead a team of Support Workers to deliver...

Location

Australia , Pakenham

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

Minimum 3 years in disability services
Relevant qualification in Individual Support or related field
Strong communication and people skills
Ability to work collaboratively and independently
Patient, inclusive, and committed to human rights-based, person-centred approaches
Organised, dependable, and proactive
Open to feedback and continuous development
Emotionally intelligent with empathy
Skilled in mentoring staff, managing service delivery, and engaging families
Understanding of safeguarding, NDIS standards, and legislative requirements

Job Responsibility

Lead a team of Support Workers to deliver high-quality, person-centred services
Work closely with participants, families, and staff to create a positive and inclusive environment
Guide and mentor team
Ensure services are delivered safely, effectively, and in line with Aruma’s values
Play a key role in service development, compliance, and continuous improvement

What we offer

Salary Packaging: Up to $15,900 for everyday living expenses and $2,650 for meals and entertainment – all tax-free
Discounted Health Insurance through Bupa
Free Employee Assistance Program (EAP)
Access to Fitness Passport for discounted gym memberships
Annual BRAVE Awards and regular performance reviews
Ongoing training and career development opportunities
Values-driven culture

Fulltime

New

SAP Delivery Lead (FIN/SCM) - VOIS

We are seeking a skilled SAP delivery professional to lead large-scale ERP imple...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in delivering ERP programmes with 8–10 years in SAP project environments
Proven track record of leading at least two end-to-end SAP implementations in FIN or SCM
Strong understanding of SAP capabilities, project delivery methodologies, and system landscapes
Skilled in stakeholder engagement, communication, and cross-functional coordination
Proficient in tools such as Microsoft Project, Excel, and PowerPoint for reporting and planning
Able to work in dynamic, global environments and manage competing priorities effectively
Demonstrates analytical thinking, problem-solving capability, and ownership mindset
Holds relevant qualifications in engineering, business, or related fields
certifications in Scrum, ITIL, PMP, or PRINCE2 are advantageous

Job Responsibility

Lead end-to-end delivery of SAP projects, ensuring alignment with scope, quality, timelines, and budget
Develop and manage comprehensive project plans covering data, processes, systems, and people
Coordinate with global stakeholders and operating companies to align deliverables and execution plans
Act as a central point for programme governance, escalation management, and stakeholder communication
Oversee implementation activities including testing, training, deployment, and data migration
Balance delivery approaches across Agile, Waterfall, and DevOps methodologies
Drive collaboration between shared services, system integrators, and Centres of Excellence
Monitor performance metrics and ensure adherence to IT and compliance standards (including SOX)
Lead local implementation teams, manage risks, and ensure alignment with transformation initiatives

What we offer

Opportunity to lead high-impact, global SAP transformation programmes
Exposure to diverse international stakeholders and complex delivery environments
Collaborative and inclusive workplace aligned with the Vodafone Way
Career growth through challenging assignments and cross-functional learning
Access to modern tools, methodologies, and innovation-driven initiatives

Fulltime

Cyber Project Delivery Lead

Scottish Power Energy Networks are looking for a Cyber Project Delivery Lead to ...

Location

United Kingdom , Glasgow

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Project Management experience preferable within an IT/OT environment
Ability to manage stakeholders and ensure buy-in
First-hand experience or an awareness of Agile delivery approach and framework
Prince2 Methodology accreditation or similar preferred (APMP)
Conscientious and proactive approach to risk management
Highly motivated and positive under pressure
Ability to work to a governance framework and ensure deliveries are aligned to strategy
Experience of leading and implementing strategic change through to completion
Able to communicate and collaborate effectively across multiple organisational levels
Able to devise solutions to the complex change challenges of a large organisation associated with business change and implementation of new ways of working

Job Responsibility

Manage a portfolio of Cyber Security projects on a day-to-day basis on behalf of the NIS Programme Delivery Manager
Ensure that projects produce the required products to the required standard of quality within the specified constraints of time and cost
Ensure projects produce a result that can achieve the benefits defined in the business case
Assist in generation of investment dossier and RFP/tender exercises
Initiate and manage Cyber projects where necessary
Direct and motivate project team members
Scope, plan and monitor the projects in their portfolio
Produce the SPEN Cyber project artefacts and documentation
Prepare Project Plans in conjunction with Team Managers and appointed PMO roles and agree them with the NIS Programme Delivery Manager
Responsible for cyber infrastructure and software delivery projects

Fulltime

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People Service Delivery Lead

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