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This is a rare opportunity to be a foundational builder of people practices from the ground up across Luma's Go-to-Market (GTM) and Dream Lab teams. You will be the catalyst that supports our most dynamic organizations as they scale. This role is for a strategic partner and hands-on practitioner who will define how Luma enables its people.
Job Responsibility:
Partner with GTM & Dream Lab Leaders, acting as a trusted advisor across Sales, Marketing, Customer Success, and our experimental Dream Lab
Coach managers on feedback, expectations, team dynamics, and leadership growth, supporting org design and team evolution as these groups scale
Design and implement HR programs with the Head of HR, defining "good performance" and introducing practical tools for goal setting, feedback, and growth conversations
Serve as the first point of contact for employee relations, conducting investigations and recommending outcomes grounded in consistency, empathy, and sound judgment
Identify gaps and friction points across the employee lifecycle, partnering with HR Operations to design improvements and ensure people processes scale smoothly
Bring structure where it adds clarity and avoid it where it slows teams down, using data and feedback to proactively address risks and help Luma scale while preserving creativity, speed, and trust
Requirements:
6–10+ years in HRBP, People Partner, or Senior People Ops roles
Direct experience supporting GTM teams (Sales, Marketing, Customer Success) in a high-growth tech or startup environment
A proven "builder" with a history of creating new systems and programs from scratch in ambiguous, fast-paced environments
Solid understanding of U.S. employment law and HR best practices
Comfortable operating in ambiguity and helping others do the same
Nice to have:
Experience working with creative, experimental, or R&D-style teams
Strong coaching and influencing skills with leaders at all levels
High judgment and discretion in sensitive situations