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We're looking for a People Partner who can move comfortably between the strategic and the operational — one day coaching a manager through a tough performance conversation, the next day working through a benefits enrollment workflow. This is a hybrid HRBP and People Operations role, and it's a great fit for someone who genuinely likes both sides of that work and doesn't want to specialize in just one. You'll partner with the head of people as the connective tissue between people, process, and policy. You'll own meaningful parts of our employee lifecycle and compliance work, and you'll have real latitude to redesign the things that aren't working.
Job Responsibility:
Serve as a trusted advisor to managers on performance issues, employee concerns, and team dynamics
Coach managers through difficult conversations — performance improvement plans, corrective action, and, when needed, terminations
Conduct investigations into employee complaints with care, neutrality, and rigorous documentation
Own the day-to-day administration of our benefits programs: health (medical, dental, vision)
retirement savings
and ancillary perks & benefits
Run open enrollment, handle qualifying life events, and field employee questions
Identify gaps or pain points in our benefits experience and propose fixes
Keep us compliant across federal and multi-state employment law — FLSA, FMLA, ADA, state leave laws, pay transparency, and the rest
Own workplace safety reporting, including OSHA logs, incident response, and required postings
Maintain employee files, I-9s, and other regulated records
Partner with the head of people & Legal to stay ahead of regulatory changes that affect a distributed, multi-state workforce
Improve and own the processes behind the employee lifecycle — onboarding, offboarding, internal transfers, and leaves of absence
Build self-service resources and documentation so managers and employees can find answers without always needing us
Look at every workflow you touch with an eye for 'could this be faster, simpler, or smarter?'
Use AI tools to automate documentation drafting, policy summarization, ticket triage, data analysis, and reporting
Requirements:
4+ years of progressive experience spanning both HR business partnering and people operations / HR generalist work
Demonstrated experience handling employee relations cases end-to-end, including performance management, investigations, and terminations
Hands-on experience administering benefits programs (medical, 401(k), leave) and running open enrollment
Solid grounding in multi-state US employment compliance, including workplace safety reporting (OSHA recordkeeping, incident reporting, postings)
Experience working in a startup or high-growth environment
Experience in hospitality, travel, vacation rentals, hotels, or a similar industry is a strong plus
You are fluent with AI tools (ChatGPT, Claude, Copilot, etc.) and have real examples of how you've used them to improve your work
Excellent judgment, discretion, and follow-through