People Ops and Analytics Manager Job at LHH (Toronto)

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Slovakia , Bratislava

Salary:

4000.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: run customer-facing programs or operations in a SaaS environment
Tech & tools savvy: fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools, and analytics dashboards
Data-driven mindset: love digging into metrics and usage data
Change management skills: great at helping people adopt new tech and processes
Cross-functional collaboration: thrive in cross-functional teams and can speak both business and technical languages
Innovative and customer-focused: curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of various platforms
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows

What we offer

Restricted stock units
Company performance bonus
$1,500 professional education budget annually
Employee Assistance Program with counselors
Subscription to Calm app
'DisConnect' days (additional day off each quarter)
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Employee referral bonus of up to $3,000
Work anniversaries celebrated

Fulltime

New

People Operations Coordinator Intern

We’re looking for a motivated People Operations Coordinator intern to help our i...

Location

France , Toulouse

Salary:

Not provided

Beamy

Expiration Date

Until further notice

Requirements

Currently enrolled in a program in HR, Business, Administration, or similar
Strong organization and attention to detail
able to handle confidential data with discretion
Proficient in French and English
Comfortable working in a digital, multicultural environment

Job Responsibility

Collaborate with the People team to execute and continuously improve core People Ops processes while keeping data accurate and workflows efficient
Manage administrative tasks across the employee lifecycle (onboarding, contract changes, offboarding) and prepare/update employee documents (contracts, amendments, attestations)
Maintain People data in Rippling (HRIS) and support leave and benefits processes (PTO, RTT, sick leave)
Assist with monthly payroll inputs, monthly/quarterly controls, and social contributions declarations
maintain People data in Silae (payroll system)
Contribute to People Ops projects (e.g., HRIS rollout, LMS implementation, training tracking), and help improve HR reporting, KPIs, analytics, and documentation/digitalization across People Ops

What we offer

Entre 1-2 jours de télétravail
Congés payés supplémentaires
RTT / Jour de repos
Plan d’achat d’actions / BSPCE / Stock options
Aide au déménagement
Mutuelle santé prise en charge à 100%

Fulltime

HR Operations Lead

As we prepare for rapid growth and a planned public offering in 2026, we are see...

Location

Salary:

Not provided

Merlin Labs

Expiration Date

Until further notice

Requirements

7-10 years of experience operating across HR systems, people data, compliance, and process design in high-growth or scaling organizations
Demonstrated cross-functional fluency across HR disciplines (People Ops, Talent, Total Rewards, Finance, Legal), with depth in systems and operations
Strong hands-on experience with HR technology ecosystems (Rippling, Lever, or similar), including reporting, integrations, and workflow automation
High comfort working with data — building dashboards, validating accuracy, and translating insights into action
Clear, confident communicator who can distill complex People topics into practical guidance for leaders and employees
Exceptional operational judgment, integrity, and discretion when handling sensitive data and controls
Ability to operate independently, prioritize effectively, and bring structure to ambiguity in a fast-moving, pre-IPO environment

Job Responsibility

Own end-to-end HR operational workflows (onboarding through offboarding), ensuring processes are well-documented, repeatable, and scalable
Serve as the system owner for our core People systems, including: Rippling (HRIS): data architecture, workflow automation, approvals, alerts, and process control, and Lever (ATS): data integrity, lifecycle reporting, headcount alignment, and downstream integration with HR systems
Maintain high-quality, compliant employee data, proactively identifying and closing gaps ahead of audits, diligence, and IPO readiness
Design and maintain people analytics and reporting, including: headcount and workforce composition
attrition and retention trends
org structure, role architecture, and growth tracking
compliance, training, and policy attestation reporting
Translate HR and talent data into clear, decision-ready insights for People leadership, Finance, and executive stakeholders
Ensure People data and processes are audit-ready, internally consistent, and aligned with public-company expectations
Own the operational lifecycle of employee handbooks, policies, and procedures, ensuring they are current, compliant, and consistently applied

Fulltime

Manager, Category & Trade Solutions

As Manager, Category & Trade Solutions, you are responsible for overseeing the e...

Location

Thailand , Bangkok

Salary:

Not provided

SC Johnson

Expiration Date

Until further notice

Requirements

Minimum 10 years of solid field sales experience, in both Modern & General Trade
Have extensive customer-facing experience
Experience in managing Route-To-Market and Category Management
Expertise Distribution Management Strategy
Passionate in People Development
Has deployed sales capability development programs experience
Strong Analytical thinking
Strong Influencing Skills
Bachelor’s degree is required

Job Responsibility

PROVIDE THOUGHT LEADERSHIP –in delivery of strategic KPIs on RTM, sales tools and data management, perfect store implementation, Category Management strategies and Sales capability development
DEVELOP COLLABORATION WITH LOCAL SALES OPS TEAM – in providing expertise to effectively and efficiently develop and roll out strategies to Win in the Store
LEVERAGE on SKILLS and KNOWLEDGE of GLOBAL SALES CAPABILITY TEAM – through regional engagement to drive commercial sales excellence to meet business objectives
CHAMPION CAPABILITY BUILDING – in deploying Sales Capabilities training–in the cluster to our sales force and distributors
PROVIDE EXPERTISE OF SALES TRAIN THE TRAINER– in critical areas such as Distributor Management, DIAL, REM, DMS and others
DRIVES REGULAR BEST PRACTISE – and knowledge transfer sharing and initiatives across the region

What we offer

Competitive pay
Ongoing training and development
Family-owned company, with a family feel
Be a member of a company championing a better world through sustainability and environmental protection measures

Fulltime

Senior People Business Partner

The Senior People Business Partner plays a strategic and proactive role in devel...

Location

Germany , Berlin

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Significant experience as an HRBP in a fast-paced, global organization, capable of navigating complex reporting lines and stakeholder maps
Mandatory experience dealing with European Works Councils and Labor Law
Self-Starter Mindset - You see a problem and fix it. You don't wait for a playbook
you write it
Demonstrated ability to thrive in a post-merger or high-growth environment
you are comfortable with ambiguity and rapid change
You understand the commercial drivers of the business and how HR contributes to the bottom line
Proven success in advising leaders on complex people matters and building relationships across functions (Product,Marketing, Distribution)
Strong strategic and analytical mindset with the ability to interpret data to drive decisions
Experience managing HR in diverse legal and cultural environments, including global mobility and compliance

Job Responsibility

Act as a trusted advisor to BU leaders, moving seamlessly between high-level strategic planning and hands-on operational problem solving
Navigate the complexity of a matrix organization, connecting dots between local needs and global P&C strategies
Understand the commercial drivers of the Parking business to offer HR solutions that actually solve business problems
Manage complex labor relations and serve as a key point of contact for Works Councils (German, or other European bodies)
Ensure constructive dialogue, legal compliance, and smooth consultation processes during times of restructuring
Act as a resource for handling high-stakes employee relations issues, supporting managers with policy application, and mitigating risks
Support leaders and teams in navigating the ambiguity of a high-growth environment
Lead the execution of performance and compensation reviews, ensuring fair and consistent practices across borders
Partner with leadership to identify talent gaps and support succession planning
Use data-driven insights to inform people strategies, measuring the effectiveness of initiatives on engagement, retention, and productivity

Senior People Business Partner

The Senior People Business Partner plays a strategic and proactive role in devel...

Location

Poland , Łódź

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Significant experience as an HRBP in a fast-paced, global organization, capable of navigating complex reporting lines and stakeholder maps
Mandatory experience dealing with European Works Councils and Labor Law
Self-Starter Mindset
Demonstrated ability to thrive in a post-merger or high-growth environment
You understand the commercial drivers of the business and how HR contributes to the bottom line
Proven success in advising leaders on complex people matters and building relationships across functions (Product, Marketing, Distribution)
Strong strategic and analytical mindset with the ability to interpret data to drive decisions
Experience managing HR in diverse legal and cultural environments, including global mobility and compliance
Fluency in English and German is required
Fluency in Polish, Spanish, Italian is highly preferred

Job Responsibility

Act as a trusted advisor to BU leaders, moving seamlessly between high-level strategic planning and hands-on operational problem solving
Navigate the complexity of a matrix organization, connecting dots between local needs and global P&C strategies
Understand the commercial drivers of the Parking business to offer HR solutions that actually solve business problems
Manage complex labor relations and serve as a key point of contact for Works Councils (German, or other European bodies)
Ensure constructive dialogue, legal compliance, and smooth consultation processes during times of restructuring
Act as a resource for handling high-stakes employee relations issues, supporting managers with policy application, and mitigating risks
Support leaders and teams in navigating the ambiguity of a high-growth environment
Lead the execution of performance and compensation reviews, ensuring fair and consistent practices across borders
Partner with leadership to identify talent gaps and support succession planning
Use data-driven insights to inform people strategies, measuring the effectiveness of initiatives on engagement, retention, and productivity

Head of Workforce Planning and Operations

Head of Workforce Planning and Operations – AELTC Wimbledon. Behind the magic of...

Location

United Kingdom , Wimbledon, London

Salary:

60000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Demonstrable Experience: Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment
Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including taking charge in management’s absence
Organisational Skills: Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently
Communication: Excellent verbal and written communication with staff, management, and external stakeholders
Technical Proficiency: Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset
Problem-Solving: Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly
Personal Attributes: Attention to Detail: Ensures accuracy, compliance, and adherence to policies
Integrity & Confidentiality: Maintains high ethical standards with sensitive information
Adaptability: Thrives in dynamic environments and changing priorities
Customer Service Orientation: Committed to delivering professional and supportive service to all stakeholders

Job Responsibility

Lead People Operations Team: Manage, develop, and coach the People Ops team
oversee rotas, compliance, and operational excellence
Recruitment & Onboarding: Run high-volume campaigns to attract and onboard thousands of casual team members
Retention & Engagement: Implement initiatives that enhance workforce satisfaction, well-being, and motivation
Talent & Succession Planning: Identify high-potential team members, lead development programmes, and ensure leadership continuity
Resource Planning & Deployment: Align staffing levels with operational demands and optimise workforce productivity
Payroll & Labour Oversight: Ensure accurate payroll and adherence to labour budgets for casual staff
Employee Relations & Communication: Manage HR issues, maintain clear communication channels, and foster a positive team culture
Workforce Analytics & D&I: Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives

What we offer

excellent benefits including healthcare
wellbeing support
23 days' annual leave plus bank holidays
life assurance
meals on duty
your birthday off
holiday purchase scheme
Aviva Digicare
Medicash (dental, optical, therapy treatments)
24/7 Employee Assistance Programme

Fulltime

People Ops and Analytics Manager

LHH

Location:
Canada , Toronto

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

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