People Ops and Advisory Lead Jobs

RedCloud

Location:
United Kingdom, London

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a proactive and experienced people generalist to serve as the operational partner to our managers and employees globally. This pivotal role is responsible for providing day-to-day counsel on employee relations, performance management, and policy execution. The People Ops and Advisory Lead will be embedded in the business and the first point of contact, proactively coaching leaders while simultaneously overseeing the operational flow.

Job Responsibility:

Act as the dedicated first-line people advisor to managers, providing coaching and counsel on talent development, basic performance management issues, and team effectiveness
Independently manage and resolve a diverse range of complex employee relations issues, including investigations, disciplinaries, and grievances, ensuring fairness and legal compliance across key regions
Provide day-to-day oversight of the People Operations/Admin function (payroll inputs, helpdesk tickets, onboarding/offboarding) to guarantee fast, high-quality service delivery
Lead local implementation of global HR policies and conduct training for managers on core People processes (e.g., probation, attendance, foundational ER)
Train managers on utilising basic performance tools and documentation, ensuring timely feedback and alignment with the company's performance standards
Work closely with the AVP, People to ensure projects are correctly prioritised and that processes and policies are consistently administered in each region

Requirements:

Proven experience as an HR Generalist, with experience in a multi-national environment
Demonstrable expertise and confidence in independently managing and closing complex employee relations cases across various global jurisdictions
Experience translating policy into practical business solutions
Strong understanding of core people operations, payroll processes, and experience working with HRIS and service ticketing systems

What we offer:

25 Days Annual leave, increasing to 26 days after 12 months in the business
Enhanced Company Pension (Matched up to 5% & Salary Sacrifice)
Healthcare Cashplan with Medicash
Private Healthcare with Aviva
Life Insurance with AIG
Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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People Ops and Advisory Lead