People Operations Sr. HR Advisor - Offboarding EMEA

• Manage employee and manager inquiries related to offboarding processes, including complex and sensitive cases
• Own end-to-end case management for high-impact scenarios (e.g., involuntary terminations, escalations)
• Act as subject matter expert for country-specific offboarding processes, policies, and compliance requirements
• Execute end-to-end processing of involuntary terminations, including performance-related exits, job eliminations (JE), and other business-driven separations
• Partner closely with HR Consulting and business stakeholders to support termination readiness, documentation, and execution
• Prepare and manage termination documentation, notifications, and payroll inputs, ensuring accuracy and compliance
• Support scenarios requiring pre-termination preparation, including simulations, calculations, and coordination across teams
• Collaborate with business, HR Advisory, and HR Consulting teams on termination actions, including restructures and performance management-related exits
• Provide guidance on process, timelines, and operational requirements to ensure smooth execution
• Coordinate cross-functional stakeholders (Payroll, Benefits, Immigration, vendors) to deliver seamless employee exits
• Ensure high data accuracy within HR systems and alignment with local labour laws and global policies
• Manage payroll inputs, severance components, and final settlement coordination with Payroll teams
• Identify and mitigate compliance risks in complex and country-specific termination scenarios
• Identify opportunities to simplify, standardise, and automate offboarding processes
• Support implementation of new tools, workflows, and process changes, particularly for high-complexity term types
• Leverage AI and digital tools to reduce manual effort and improve delivery quality
• Maintain and update desk-top procedures (DTPs), KBAs, and process documentation for complex scenarios (e.g., involuntary terminations, JE, performance exits)
• Support training and knowledge transfer within the team, acting as SME for complex processes
• Coordinate with external vendors and internal partners to ensure accurate execution of termination-related activities
• Act as escalation point for issues impacting delivery, compliance, or employee experience
• Monitor and analyse performance metrics (volume, FR, DTR, CSAT)
• Drive improvements focused on quality, speed, and reduction of escalations

• Bachelor's degree in Human Resources, Business, Operations, or related field, or equivalent experience
• Minimum 3+ years of experience in HR operations, shared services, or employee lifecycle management
• Strong experience handling complex or sensitive HR cases (e.g., involuntary terminations, escalations, compliance-driven processes)
• Solid understanding of HR processes, ideally with exposure to offboarding, employee lifecycle, or case management environments
• Experience working with HRIS systems and case management tools
• Ability to manage high-volume workloads with strong attention to detail and accuracy
• Strong stakeholder management and communication skills, including collaboration with business stakeholders and cross-functional HR teams
• Ability to operate in a fast-paced, regional or global environment with a continuous improvement mindset
• Knowledge of labour laws, payroll processes, and data privacy requirements is a strong advantage

• Strong experience handling complex or sensitive HR cases (e.g., involuntary terminations, escalations, compliance-driven processes)
• Solid understanding of HR processes, ideally with exposure to offboarding, employee lifecycle, or case management environments
• Experience working with HRIS systems and case management tools
• Ability to manage high-volume workloads with strong attention to detail and accuracy
• Strong stakeholder management and communication skills, including collaboration with business stakeholders and cross-functional HR teams
• Ability to operate in a fast-paced, regional or global environment with a continuous improvement mindset
• Knowledge of labour laws, payroll processes, and data privacy requirements is a strong advantage

Certain roles may be eligible for benefits and other compensation