People Operations Specialist Job at Stytch

Job Description

The People Operations team is the backbone of Twilio's core HR functions, with responsibility for running the day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization. This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems.

Job Responsibility

Leverage the HRIS system to perform transactions, support employees, and internal stakeholders
Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas
Provide administration, communication, and processing in support of core HR processes
Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity
Provide mentorship and assistance for employees and managers on core HR policies and processes
Maintain confidentiality of core HR data and projects
Participate in system testing and support for HR Operations related program rollouts, new systems and processes
Document, maintain and communicate core HR processes to users and partners

Requirements

Demonstrate effective multitasking, interpersonal, collaboration and communication skills
Ability to prioritize multiple stakeholders, projects, and tasks
Brings curiosity, and desire to find opportunities for improvement
Keen to continue learning and developing their skills, having a growth mentality
Proactive and communicative, prioritizing employee and customer communications and service
Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)
Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries
Excellent verbal and written communications skills in English, Spanish and Portuguese

Nice to have

Prior experience running HR processes for Canada and US
Experience working with Workday HCM
Experience building dashboards and reports in Tableau
Strong analytical skills, with the ability to interpret data and generate insights to support decision making

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
a retirement savings program

Stytch - All Job Offers

Select Country

People Operations Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?