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People Operations Specialist

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Unilever

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Location:
South Africa , Durban

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, including onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.

Job Responsibility:

  • Workday Employee Data Management: Onboarding: Set up Workday profiles for new hires from recruitment
  • Generate required business letters and contracts
  • Manage cancellations for declined offers or no-shows
  • Support on completing joiner checklist steps
  • Role Changes/Promotions/Exits: Process employee moves, promotions, and exits in Workday, ensuring data accuracy across elements (i.e. cost center)
  • Coordinate case closure with stakeholders and in-market partners
  • Initiate EIB uploads for mass data changes
  • Provide Workday data support to stakeholders as required
  • Pay & Benefits Management: Collaborate to maintain accurate compensation data into payroll systems
  • Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing
  • Process HR-related purchase orders
  • Exit Management: Execute voluntary and involuntary employee terminations in Workday (steps that are not self-served)
  • Collaborate with in-market partners for seamless exits and clearances
  • Handle severance administration
  • Effective Systems Integration: Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers)
  • Create and update local SOPs and work instructions
  • Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions
  • Additional Responsibilities (Market-Specific, As Required): Generate reports, analytics, and audits for validation purposes
  • Serve as a point of contact for projects and support on continuous improvement initiatives
  • Maintain Governance piece for their area of responsibility – including updating of SOPs and Change management to the team
  • Verifying salary impacting/pay letters daily, keeping a record of errors and working with line managers to correct with fellow team members

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • Minimum 2-5 years proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering
  • Familiarity with HR processes and policies, ideally in multi-country or regional operations
  • Proficiency in Workday and ServiceNow (or similar systems like SAP)
  • Required proficiency in English
  • Understanding of Agile ways of working – using Gantt Charts, SCRUM
  • Strong written communication skills, capable of delivering clear and concise real-time information
  • Providing consistent feedback and stakeholder management
  • Advanced Excel proficiency and ability to turn data into action
  • Excellent problem-solving skills and customer-centric mindset
  • Demonstrated multitasking and prioritization skills in fast-paced environments
  • Commitment to quality, accuracy and adherence to SLAs
  • Effective team collaboration across global hubs/locations
  • Effective Project Management skills, understanding of Gantt Charts and similar project management tools
  • Adaptability to new technologies and systems

Additional Information:

Job Posted:
January 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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