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The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, including onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.
Job Responsibility:
Workday Employee Data Management: Onboarding: Set up Workday profiles for new hires from recruitment
Generate required business letters and contracts
Manage cancellations for declined offers or no-shows
Support on completing joiner checklist steps
Role Changes/Promotions/Exits: Process employee moves, promotions, and exits in Workday, ensuring data accuracy across elements (i.e. cost center)
Coordinate case closure with stakeholders and in-market partners
Initiate EIB uploads for mass data changes
Provide Workday data support to stakeholders as required
Pay & Benefits Management: Collaborate to maintain accurate compensation data into payroll systems
Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing
Process HR-related purchase orders
Exit Management: Execute voluntary and involuntary employee terminations in Workday (steps that are not self-served)
Collaborate with in-market partners for seamless exits and clearances
Handle severance administration
Effective Systems Integration: Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers)
Create and update local SOPs and work instructions
Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions
Additional Responsibilities (Market-Specific, As Required): Generate reports, analytics, and audits for validation purposes
Serve as a point of contact for projects and support on continuous improvement initiatives
Maintain Governance piece for their area of responsibility – including updating of SOPs and Change management to the team
Verifying salary impacting/pay letters daily, keeping a record of errors and working with line managers to correct with fellow team members
Requirements:
Bachelor's degree in Human Resources, Business Administration, or a related field
Minimum 2-5 years proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering
Familiarity with HR processes and policies, ideally in multi-country or regional operations
Proficiency in Workday and ServiceNow (or similar systems like SAP)
Required proficiency in English
Understanding of Agile ways of working – using Gantt Charts, SCRUM
Strong written communication skills, capable of delivering clear and concise real-time information
Providing consistent feedback and stakeholder management
Advanced Excel proficiency and ability to turn data into action
Excellent problem-solving skills and customer-centric mindset
Demonstrated multitasking and prioritization skills in fast-paced environments
Commitment to quality, accuracy and adherence to SLAs
Effective team collaboration across global hubs/locations
Effective Project Management skills, understanding of Gantt Charts and similar project management tools