People Operations Specialist Job at Uber (Chicago)

People Operations Specialist

Uber

Location:
United States , Chicago

Category:
Human Resources

Contract Type:
Not provided

Salary:

33.66 - 35.46 USD / Hour

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Job Description:

Our People Operations team is the regional engine of functional expertise. We bridge the gap between high-level strategy and the daily employee journey. As part of a specialized Tier 2 ecosystem, we don't just answer questions, we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey.

Job Responsibility:

Own and resolve Tier 2 escalations in your functional area (Data, Benefits, or LOA), providing clear, empathetic, and policy-aligned guidance that goes beyond a standard script
Execute complex transactions and lifecycle events—such as new hires, job changes, or benefit enrollments with a "Data by Design" mindset to ensure our system of record remains a system of trust
Act as a critical liaison between employees, vendors, and COEs to resolve intricate inquiries and ensure service consistency across the region
Partner to operationalize new programs and participate in UAT for system enhancements, ensuring regional nuances are built into global designs
Collaborate to refine Tier 0 (Self-Service) and Tier 1 knowledge content, utilizing your expertise to help AI solve more problems before they reach your desk
Analyze case trends in ServiceNow and HRIS data to identify recurring friction points and recommend scalable, "predictive" solutions to improve the employee experience
Ensure all actions and records comply with regional labor laws, data privacy standards, and internal audit requirements

Requirements:

Bachelor’s degree in Human Resources, Business, or a related field
1-2 years in People Operations or a centralized HR environment
Proven experience in at least one core functional area: Employee Data, US & Canada Benefits and/or Leave of Absence
Hands-on experience with enterprise-grade platforms (Oracle and ServiceNow preferred)
Ability to identify root causes and suggest process fixes rather than just treating symptoms
Ability to simplify complex policy or data issues into clear, employee-centric solutions

What we offer:

Eligible to participate in Uber's bonus program
Eligible to participate in a 401(k) plan
Eligible for various benefits (details at provided link)

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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