People Operations Specialist Job at Heidi (Quezon City)

People Operations Specialist

Heidi

Location:
Philippines , Quezon City

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Job Responsibility:

Own and run end-to-end People Operations & Payroll within the Philippines, ensuring our people processes, policies, and systems scale smoothly as Heidi grows
Manage core People Ops functions including onboarding, offboarding, employee lifecycle changes, and people data accuracy across Philippines region
Own and continuously improve our People systems and tools (e.g. HRIS, people platforms), ensuring efficient workflows, clean data, and a seamless employee experience
Apply in-depth knowledge of Philippine labour laws and legislation collaborating with Legal and Finance to maintain full regulatory compliance
Partner with leads to help their teams grow, through clear role design, pathways, feedback mechanisms, and growth conversations
Collaborate cross-functionally with teams such as IT, People Tech, Finance, and Legal to deliver smooth employee experiences, system integrations, and operational improvements
Act as a trusted point of contact for employees, providing clear, empathetic guidance on people-related processes, policies, and systems
Work autonomously to manage multiple priorities at once, bringing structure, follow-through, and sound judgement in a fast-paced startup environment
Proactively identify opportunities to improve how we work, helping build strong People foundations that support performance, wellbeing, and long-term growth

Requirements:

4+ years of experience in People Operations, ideally within a high-growth tech scale-up operating across ANZ and global markets
Proven experience managing global people operations, including exposure to different employment models, regions, and compliance requirements
A senior individual contributor who is comfortable owning work end-to-end, operating independently, and driving outcomes without close supervision
Hands-on experience working with HR systems, people data, and process improvement in a scaling environment
Strong organisational skills with the ability to juggle multiple workstreams while maintaining high standards of accuracy and professionalism
A proactive, solutions-focused mindset — you anticipate challenges, take initiative, and continuously look for better ways to support the business
Clear, thoughtful communication skills, with the ability to collaborate effectively across teams, functions, and seniority levels

What we offer:

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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