People Operations Specialist, Service Delivery & Technology Job at Mirakl (Boston)

HR Project Delivery Specialist

Deliver HR projects across HR Operations and broader HR functions to improve eff...

Location

United Kingdom , Addlestone

Salary:

58.00 - 60.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Shared Service Centre environment
Strong knowledge of project management tools and methodologies
Proven record in continuous improvement initiatives (technology and process)
Proficient in KPIs, HR metrics, and data analysis
In-depth HR process and transaction experience
Familiarity with HRIS systems and related HR technologies

Job Responsibility

Deliver HR projects across HR Operations and broader HR functions to improve efficiency, reduce costs, and support business goals
Provide expert project management for complex HR programs or change initiatives
Part of a central project management pool supporting HR Operations, HRBPs, and CoEs
Manage and deliver multiple HR projects effectively across HR Operations and broader HR
Ensure strong project governance, including reporting for senior leadership and boards
Lead HR project communications using consistent communication plans and tools
Define selection criteria for projects receiving PMO support
Design and maintain project dashboards tracking delivery and benefits
Create business readiness and acceptance criteria
Provide planning and expertise for global HR strategic projects

Fulltime

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Columbus

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Pittsburgh

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

Supply Chain Specialist 5

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelors’ degree or equivalent
6+ years of production planning experience, preferably in an enterprise manufacturing environment
3+ years Program/Project Management experience preferred
Must have excellent communication skills, both verbal and written
Must have a full professional proficiency in English and Vietnamese language, would advantage if could speak in mandarin
Successful track record of leading change at a systemic level
Experience with ERP tools (SAP, Oracle) is a MUST
Experience & Good Skills in Macros
Proficiency with collaboration suite of products, specifically MS Office 365 & Google
Strong analytical and reporting skills, with a keen attention to detail

Job Responsibility

Manage the execution of daily Global Order Scheduling and Backlog Management between Juniper and its Contract Manufacturers
Regularly review and analyze key metrics, execute & govern standard operating procedures while escalating problems in an appropriate and timely manner
Provide leadership and guidance to Contract Manufacturer to ensure achievement of contractual service level agreements (SLAs) and ongoing collaboration to drive business transformation in support of Juniper & Partners objectives
Work cross-functionally with Juniper site teams, central functions and IT to ensure people, process & technologies meet and/or exceed requirements for delivering success
Lead activities/tasks beyond typical role, such as reporting & analytics, sizing business impact of business change and collaborating/driving improvement initiatives
Drive efficiency, automation and expansion of processes, capabilities and efficiencies of DOF and/or HUB site(s)
Explore, propose and drive synergies across functions, sites & CMs in support of Customer Experience in delivering Perfect Orders
Manage, analyze & report delivery performance metrics associated with Global Order Scheduling
Lead Daily On-site Production meetings, driving actions and root cause analysis associated with at risk and missed Customer commitments
Act as primary site point-of-contact for Global Sales Operations provided status and risk mitigation plans associated with Expedites and Escalations and Backlog prioritization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Enterprise Architect Specialist

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Solution Leadership
Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers
Excellent understanding of BT’s portfolio and Operating model
Executive Customer Relationship Management (to C level)
Virtual Team/Matrix Leadership (up to 50 people)
Business and commercial acumen
Transformational and Fiscal Management
Experience as a solution lead on major accounts with revenue of > 25M
Experience as a solution lead driving opportunity development and qualification on major accounts or prospects
Experience managing financial targets (Sales and cost)

Job Responsibility

Be part of the Client leadership team and align personal goals with the account targets
Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders
Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
Provide leadership to the operational teams in moments of major customer jeopardy
Ensure technical risks and issues that could impact the service are owned by the appropriate players
Create, own and execute regular governance forums
May lead a sub-vertical and support the wider team in developing opportunities
Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales
Direct the Service community resolve service issues with technical advice as necessary
Role model the C&SD culture and ways of working

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Manager operational delivery - configuration management database

As a configuration management database operational delivery manager, you will le...

Location

Netherlands , Veldhoven

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Proven experience (8+ years) in IT Service Management with a focus on CMDB delivery and configuration management
Deep understanding of the ITIL framework, especially Configuration Management (Service Asset and Configuration Management)
ITIL v4 Foundation certification (Intermediate or Expert preferred)
Strong experience with ServiceNow CMDB (ServiceNow Certified Specialist -CMDB)
Hands-on experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, ADDM)
Familiarity with reporting and analytics tools such as Spotfire or ServiceNow Performance Analytics
Strong people leadership skills
Affinity with data quality and operational excellence
Excellent problem-solving, analytical, and stakeholder management skills
Strong written and verbal communication skills

Job Responsibility

Lead the delivery, governance, and continual improvement of our Configuration Management Database (CMDB)
Ensure the accuracy and integrity of configuration data
Enable efficient Information Technology Service Management (ITSM) processes such as Incident, Change, and Asset Management
Lead the end-to-end delivery of configuration management and change control on the CMDB
Enforce CMDB governance frameworks and data standards
Collaborate with IT and business stakeholders to align configuration management policies and objectives with organizational goals
Keep track of policy and procedure compliance and address/escalate any concerns
Lead and mentor a team of CMDB analysts and data stewards
Perform the day-to-day operational and managerial tasks demanded by the process activities
Ensure CMDB accuracy and integrity through exception reporting of reconciliation, normalization, and data quality

What we offer

Opportunities for professional development and certification
Work with cutting-edge ITSM/ITOM technologies
Collaborative and inclusive work environment

People Operations Specialist, Service Delivery & Technology

Mirakl

Location:
United States , Boston

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 10, 2025

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Location:United States , Boston

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 10, 2025

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