People Operations Specialist, Service Delivery & Technology Job at Mirakl (Boston)

Managed Services Operations Specialist

The Managed Services Operations Specialist is responsible for overseeing service...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
Extensive experience in managed services and service delivery environment including technical and service management exposure
Track record of effective workshop facilitation and interviewing skills
Solid management and leadership experience
Possess working knowledge of ITIL with preference to executing in the environment
Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
Possess knowledge and understanding of IT industry environment and business needs
Possess a strong business and commercial orientation with a supporting interest in technology
Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level

Job Responsibility

Works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s)
Ensures the integrity of the services provided by the Dimension Data Group
Plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery
Contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients
Reviews current and proposed information systems for compliance with the organisation's obligations
Ensures that service delivery meets agreed service levels
Creates and maintains a catalogue of available services
In consultation with the client negotiates service level requirements and agrees service levels
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency

Fulltime

HR Project Delivery Specialist

Deliver HR projects across HR Operations and broader HR functions to improve eff...

Location

United Kingdom , Addlestone

Salary:

58.00 - 60.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Shared Service Centre environment
Strong knowledge of project management tools and methodologies
Proven record in continuous improvement initiatives (technology and process)
Proficient in KPIs, HR metrics, and data analysis
In-depth HR process and transaction experience
Familiarity with HRIS systems and related HR technologies

Job Responsibility

Deliver HR projects across HR Operations and broader HR functions to improve efficiency, reduce costs, and support business goals
Provide expert project management for complex HR programs or change initiatives
Part of a central project management pool supporting HR Operations, HRBPs, and CoEs
Manage and deliver multiple HR projects effectively across HR Operations and broader HR
Ensure strong project governance, including reporting for senior leadership and boards
Lead HR project communications using consistent communication plans and tools
Define selection criteria for projects receiving PMO support
Design and maintain project dashboards tracking delivery and benefits
Create business readiness and acceptance criteria
Provide planning and expertise for global HR strategic projects

Fulltime

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Columbus

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Pittsburgh

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

New

Systems Engineering Specialist Advisor – MDM & Endpoint Management

The EPM Specialist Advisor role at NTT DATA is a senior advisory position requir...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
Strong technical skills in Microsoft Intune and SCCM
Deep technical authority with consulting, transition leadership, and operational oversight
Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
Define MDM architecture standards, security baselines, and governance models
24/7 support for any server downtime

Job Responsibility

MDM / UEM Engineering & Operations
Transition, Consulting & Delivery
Operations & Service Excellence
People & Stakeholder Management

Business Support Manager

The PBWM Operations & Business Support Manager plays a critical role in supporti...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Demonstrate in-depth technical knowledge of PBWM operations, products, services, and regulatory requirements
Demonstrate a strong understanding of relevant principles, concepts, and operational frameworks within the PBWM domain
Evidence of applying technical expertise to solve problems, assess operational risks, and inform decision-making
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate
Will have an impact on the work of related teams within the area
Partner with other functions and business areas

Job Responsibility

Support daily operational activities across PBWM, including account processing, product setup, service requests, documentation review, and transaction oversight
Conduct detailed reviews to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements
Support root-cause analysis and timely resolution of operational issues, ensuring minimal disruption to client service
Assist in managing client relationships by understanding service needs, identifying issues, and ensuring delivery of a consistently high standard of service
Work closely with Relationship Managers, Product Specialists, and Operations teams to provide seamless client experiences
Partner with internal stakeholders across Operations, Risk, Compliance, Technology, and Front Office teams to align processes and support integrated PBWM service delivery
Act as a key liaison for operational matters, supporting communication flows and process consistency across the business
Identify areas for enhancement within PBWM processes, proposing and supporting implementation of solutions to improve efficiency, accuracy, and client satisfaction
Contribute to the development, documentation, and embedding of operational procedures and internal controls to mitigate risks and support a robust control environment
Support the implementation of new policies, ensuring changes are understood, adopted, and effectively executed

What we offer

Hybrid working
Access to wellness rooms, gyms and mental health support
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
On-site cafeterias, fitness centers, and tech-equipped workstations
Opportunities for socialising, sports, community events and volunteering

Fulltime

Supply Chain Specialist 5

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelors’ degree or equivalent
6+ years of production planning experience, preferably in an enterprise manufacturing environment
3+ years Program/Project Management experience preferred
Must have excellent communication skills, both verbal and written
Must have a full professional proficiency in English and Vietnamese language, would advantage if could speak in mandarin
Successful track record of leading change at a systemic level
Experience with ERP tools (SAP, Oracle) is a MUST
Experience & Good Skills in Macros
Proficiency with collaboration suite of products, specifically MS Office 365 & Google
Strong analytical and reporting skills, with a keen attention to detail

Job Responsibility

Manage the execution of daily Global Order Scheduling and Backlog Management between Juniper and its Contract Manufacturers
Regularly review and analyze key metrics, execute & govern standard operating procedures while escalating problems in an appropriate and timely manner
Provide leadership and guidance to Contract Manufacturer to ensure achievement of contractual service level agreements (SLAs) and ongoing collaboration to drive business transformation in support of Juniper & Partners objectives
Work cross-functionally with Juniper site teams, central functions and IT to ensure people, process & technologies meet and/or exceed requirements for delivering success
Lead activities/tasks beyond typical role, such as reporting & analytics, sizing business impact of business change and collaborating/driving improvement initiatives
Drive efficiency, automation and expansion of processes, capabilities and efficiencies of DOF and/or HUB site(s)
Explore, propose and drive synergies across functions, sites & CMs in support of Customer Experience in delivering Perfect Orders
Manage, analyze & report delivery performance metrics associated with Global Order Scheduling
Lead Daily On-site Production meetings, driving actions and root cause analysis associated with at risk and missed Customer commitments
Act as primary site point-of-contact for Global Sales Operations provided status and risk mitigation plans associated with Expedites and Escalations and Backlog prioritization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

People Operations Specialist, Service Delivery & Technology

Mirakl

Location:
United States , Boston

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 10, 2025

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People Operations Specialist, Service Delivery & Technology

Mirakl

Location:United States , Boston

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 10, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Managed Services Operations Specialist

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Job Posted:
December 10, 2025