People Operations Specialist II, I-9 Compliance

• Handling the I-9 process for new hires in a timely and customer-focused manner
• Meeting federal guidelines with the I-9 process
• Scheduling and completing I-9 appointments with new hires
• Ensure all documentation is completed with accuracy
• Identify process improvement opportunities and participate in knowledge management efforts
• Participate in cross-training in multiple content areas
• Monitor case queues, prioritize workload, and follow through on open items
• Deliver a high-quality teammate experience
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll
• Interpret and apply HR policies, procedures, and workflows
• Maintain knowledge of federal and state employment laws and regulations
• Act as a liaison between teammates, HR teams, and vendors
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies
• Ensure continuity and successful delivery of employee life cycle services
• Resolve issues efficiently, accurately and with little to no errors
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails

• Typically requires 2 years of experience in Human Resources (or 6 years in customer service)
• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience
• Attentive listening skills with ability to ask probing questions
• Ability to work effectively in high-pressure situations
• High sense of urgency for meeting commitments
• Demonstrate knowledge and understanding of relevant HR content areas
• Critical thinking and multi-tasking in a high-volume environment
• Ability to consistently deliver high quality customer service
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills
• Must be self-directed, self-motivated, flexible
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools
• Ability to communicate effectively over the phone and in writing

Previous experience with hiring/onboarding new hires

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on call, and more
• Incentive pay for select positions
• Opportunity for annual increases based on performance