People Operations Specialist II, I-9 Compliance

• Handling the I-9 process for new hires in a timely and customer-focused manner
• Meeting federal guidelines with the I-9 process
• Scheduling and completing I-9 appointments with new hires
• Ensure all documentation is completed with accuracy
• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content
• Participate in cross-training in multiple content areas to support business continuity and enhance team agility
• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability
• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk
• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience
• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles
• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

• Typically requires 2 years of experience in Human Resources (or 6 years in customer service)
• Previous experience with hiring/onboarding new hires is a plus
• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• High sense of urgency for meeting commitments and completing assignments
• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations
• Critical thinking and multi-tasking in a high-volume environment
• Ability to consistently deliver high quality customer service in a professional manner
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results
• Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools
• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service

Previous experience with hiring/onboarding new hires

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program