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As Via's People Operations Regional Manager, you will be supporting our local team in Mobile, and a number of Via services across the East Coast. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission.
Job Responsibility:
Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation
Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance
Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture
Lead employee engagement and recognition initiatives to enhance overall employee experience
Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support
Maintain accurate employee records and ensure adherence to company policies and regulatory requirements
Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings
Lead sensitive employee relations matters, including terminations and required documentation
Represent the company externally at job fairs and community events to attract talent and build brand awareness
Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships
Collaborate with central HR teams to align on best practices and drive process improvements
Requirements:
Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role
Experience working with unionized employee populations and understanding of collective bargaining agreements
Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.)
Strong interpersonal and communication skills with the ability to handle sensitive situations effectively
Detail-oriented and highly organized with a process-driven mindset
Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities
Based in the Mobile, AL area and comfortable working in person 5 days per week