People Operations & Readiness Lead

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction—whether in-product, digital, or human-centered. CE&S is responsible for all services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, within CE&S, leads the effort to enable customer success on the Microsoft Cloud by harnessing leading AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. This role will sit within the Executive Office Team (CoS). The GCS People Operations & Readiness Lead will own tactical implementation functions, change management collaboration, onboard new programs, and readiness execution end-to-end, and partners closely with various teams to ensure that business priorities are driven and achieved through proper alignment of compensation, metrics, taxonomy and territory management. The role spans various pillars of workloads and works cross-functionally to achieve key goals and tasks for the organization.