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Zip Logo Zip · Human Resources

People Operations Program Manager

United States, San Francisco 150000.00 - 175000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As a People Operations Program Manager at Zip, you will own critical programs that directly impact every employee, from their first day to their most significant life changes. Your work is the foundation for our global compliance and our commitment to a seamless, supportive employee experience. This role will drive strategic business outcomes through operational excellence.

Job Responsibility

  • Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
  • Scale and own our global employee leave program, ensuring local compliance, a compassionate experience for Zipsters, and a repeatable process
  • Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
  • Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
  • Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
  • Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
  • Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning

Requirements

  • 5-10 years of progressive experience in People Operations or People Program Management at a growing, global organization
  • Experience scaling people programs at companies beyond 1,000 employees
  • Proven experience building and maintaining strategic people dashboards/reports
  • Deep functional knowledge of global leave management policy and best practices

Nice to have

  • Experience managing performance reviews and engagement surveys in Lattice
  • Experience managing a Jira Service Management helpdesk

What we offer

  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan
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