People Operations Partner APJ

• Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs
• Serve as the first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials
• Provides accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis
• Provide tier 1 support for HR applications, benefits, compensation, staffing, and learning in the region
• Enter and audit employee hires and data changes in Workday
• Be able to generate and analyse reports from various HR systems
• Maintain employee files if needed

• 1-3 years of People Operations experience supporting an international Organization
• Experience working in a shared-service environment
• Experience with ticketing systems is highly desired
• Proven organisational skills with attention to detail and strong prioritisation skills
• Self-motivated to complete various tasks in a timely manner
• Must have outstanding customer service skills
• Must handle sensitive and confidential information with discretion

• SHRM, PHR, or other HR certifications
• Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced excel, Word, etc.)
• Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira Service Management and ServiceNow)

Flexible workforce model (fully office-based, fully remote, or hybrid)