People Operations Manager

• Provide accurate, high-quality ER advice and follow-up support
• Build strong, trusted relationships with our store management and operations team to encourage their appetite to seek support and advice on all employee relations matters
• Continuously improve Farmer J’s people processes to ensure they are operationally efficient and commercially grounded
• Support and guide the People Administrator with the management of their caseload relating to short-term absence, long-term absence and answering queries and supporting with solutions where possible
• Provide ER coaching for store management teams, both in-person and remotely
• Attend stores to provide in-person case management when required
• Champion initiatives that foster engagement, inclusion, well-being, and belonging
• Lead “People dashboard” reporting, and Monthly People Reporting, including absence, retention, and engagement data
• Provide QTRly Leavers reporting, including turnover, and exit interview feedback
• Continuously review Farmer J’s benefits package, focusing on shop roles
• Support the People Administrator with weekly and monthly payroll
• EAP support, and processing and managing of Occupational Health referrals with our providers

• 4+ years of experience in a multi-venue business (either in retail or hospitality), as a People Manager, People Advisor, or similar
• CIPD Level 5 or equivalent degree
• Experience in managing a broad range of People Operations, including employee relations and payroll
• A proven track record of managing change in a fast-growing, and complex operation
• Broad and up-to-date knowledge of HR and employment law
• Working knowledge of Harri and All Gravy is desirable
• Commercially orientated and able to weigh up decisions in terms of the cost and benefit to the business
• Ability to deliver multiple tasks/projects to a consistently high standard
• Excellent coaching and influencing skills, with the confidence to challenge where needed

Working knowledge of Harri and All Gravy is desirable

• Salary up to £55,000 per annum, depending on experience
• Daily food and drink allowance during shifts
• 50% discount across all our restaurants when off duty
• You will never work on your birthday, and you will be paid for it
• 31 days holiday per year, including bank holidays, and increasing with length of service
• Medicash – subsidised healthcare cash plan
• Employee Assistance Programme by Hospitality Action
• Green commute – cycle scheme
• A great opportunity to grow as we continue to grow