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We’re looking for an operations professional who excels at creating structure, tightening processes, and building systems that help a growing organization run with clarity and consistency. In this role, you’ll partner closely with leadership to strengthen internal operations, improve how teams work, and ensure the firm has the infrastructure needed for continued expansion. This is a hands-on position focused on execution, documentation, and operational problem‑solving.
Job Responsibility:
Develop and refine internal procedures, guides, and documentation that streamline day‑to‑day operations
Analyze existing workflows to uncover inefficiencies and redesign them for greater speed and accuracy
Maintain organized, easy-to-follow documentation that supports alignment across departments
Prepare meeting agendas, track action items, and ensure follow‑up is completed
Partner with leadership to keep priorities on track, deadlines met, and responsibilities clearly owned
Translate big‑picture goals into actionable plans with clear timelines and measurable outcomes
Oversee and maintain the systems that support daily operations—HRIS, payroll tools, project platforms, documentation hubs, and more
Use automation and AI to reduce manual work and simplify repetitive tasks
Build simple no‑code solutions or automations (Zapier, Lindy, Replit) to resolve operational bottlenecks
Manage technology vendors and projects, ensuring clear requirements and successful, on‑time delivery
Improve the employee lifecycle, including onboarding, role clarity, training logistics, and offboarding
Maintain consistent HR documentation and help managers standardize performance conversations
Track compliance requirements, audits, and policy updates to ensure accuracy and adherence
Ensure insurance, audits, renewals, and regulatory requirements are monitored and completed
Support budgeting processes, vendor relationships, and operational financial reporting
Provide leadership with clean, organized, easy-to-interpret operational metrics and updates
Requirements:
MUST BE OUT OF PROFESSIONAL SERVICES INDUSTRY
At least 5 years of experience in operations, business management, or process‑driven roles
Advanced user of ChatGPT or similar AI tools for day‑to‑day operational support
Experience with automation platforms
Strong background developing SOPs, workflows, or internal systems that teams consistently rely on
Experience supporting a growing organization or building structure during operational expansion
Highly organized, detail‑oriented, and comfortable keeping others accountable
Strong vendor management experience, especially with technology partners or project‑based work
Excellent communication skills—professional, concise, and clear
High discretion when handling sensitive or confidential matters