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People Operations Leader

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Eastgate Software

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Location:
Vietnam

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Founded in 2014, Eastgate Software is a software development company that builds custom business solutions and applications. We are proud of our high-qualified staff who has more than 20 years of experience in software development including web, mobile and desktop applications. We put quality and customer satisfactions at the top priority in every project we carry. Therefore, our German and US senior experts offer local consultancy for European and US clients. As a member of Eastgate, you will be emerged in a professional and flexible environment where you have opportunities to express your own ideas and improve your skill set through many interesting full-cycle projects.

Job Responsibility:

  • Partner with Hiring Managers / Delivery Managers to clarify headcount plans, job requirements, hiring priorities and interview processes
  • Own end-to-end recruitment for all functions, with a strong focus on technical roles (Developers, QA, PM, BA) in an IT outsourcing environment
  • Proactively source candidates via LinkedIn, Facebook groups, IT job boards (e.g. ITviec, TopDev, VietnamWorks), referrals and tech communities
  • Track and improve recruitment KPIs (time to fill, offer–acceptance rate, pipeline quality, retention during probation)
  • Design and organize training activities to support both technical and soft-skill development
  • Work with department heads to identify skill gaps and propose targeted training plans (internal sharing, external trainers, e-learning, mentorship programs)
  • Build and promote a learning culture: internal tech talks, brown-bag sessions, knowledge-sharing between projects, and onboarding training for new hires
  • Recommend organizational improvements (team structure, roles, workflows) to increase productivity, collaboration, and morale
  • Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
  • Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages
  • Coordinate with Finance on payroll accuracy, statutory deductions, PIT and mandatory insurances
  • Plan, monitor, and appraise HR activities by scheduling management conferences with employees, hearing and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors
  • Plan and support engagement & culture activities (team building, company events, surveys, recognition programs) to maintain high morale in a project-based, outsourcing context

Requirements:

  • Bachelor’s degree in Human Resources, Business Administration or related field
  • 3–5+ years of HR generalist or HR Manager experience, preferably in an IT outsourcing / software / tech environment
  • Strong track record in recruiting tech talent and proactively sourcing candidates
  • Hands-on experience in training coordination and/or L&D program support
  • Solid understanding of Vietnam labor laws and HR compliance
  • Good communication skills in Vietnamese and English (written & spoken)
  • Data-driven, organized, proactive
  • comfortable working in a fast-paced, project-based environment
What we offer:
  • Attractive salary package
  • Flexible working time: 9:30 a.m. to 6:30 p.m., Monday to Friday
  • Performance review and appropriate gratification: twice a year
  • 13th month salary + Project bonus
  • Free snacks, video gaming & movie nights, team social and sport activities
  • 16 leave days/year (will be added an extra day each year and maximum 20 days for annual leave)

Additional Information:

Job Posted:
January 26, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
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