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Merivale Logo Merivale · Human Resources

People Operations Lead

· Job Posted March 26, 2026
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Job Description

At Merivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We’re looking for a People Operations Lead to play a critical role in partnering with senior leaders to execute our People strategy, uplift team capability, and mitigate business risk across the group. This role delivers consistent, high-impact support that enables performance, compliance, and a culture of care. Reporting to the Group Head of People Operations, this role is responsible for delivering high-quality, commercially aligned people partnering. You will hold direct portfolio responsibility for our HQ function and lead a high-performing People Operations team to ensure operational excellence and consistent service delivery.

Job Responsibility

  • Partner with Head Office departments, acting as a trusted advisor to senior leaders and executives
  • Build strong stakeholder relationships to understand business challenges and deliver tailored people solutions
  • Collaborate with the broader People Experience team to deliver group-wide initiatives aligned to business priorities
  • Partner with the Employee Relations Lead to ensure effective management of ER matters
  • Lead, coach, and develop the People Operations team, fostering a high-performance culture aligned to Merivale’s Leadership Skills Framework
  • Drive operational excellence through continuous improvement across people partnering and lifecycle processes
  • Maintain strong governance, reporting, and documentation standards to ensure compliance and best practice
  • Provide guidance on complex ER matters, including investigations, performance management, and dispute resolution
  • Implement policies and frameworks that mitigate risk while supporting a positive workplace culture
  • Stay current with employment legislation and industry best practice, advising leaders on implications and actions
  • Execute and embed people plans that drive workforce performance and leadership outcomes
  • Partner with Merivale Academy to operationalise performance management frameworks and processes
  • Lead consultation and wellbeing initiatives that support the physical, mental, and social health of employees

Requirements

  • Extensive senior HR/People leadership experience in fast‑paced environments
  • Proven track record developing and leading high‑performing teams
  • Strong Employee Relations knowledge with a confident, pragmatic partnering approach
  • Excellent judgement and decision‑making in complex, high‑pressure settings
  • Resilient, composed, and solutions‑focused
  • Tertiary qualifications in HR, Psychology, Business, or related

What we offer

  • 25% staff discount across 90+ Merivale venues
  • Exclusive monthly perks, staff-only rewards and events
  • Merivale Staff Cellar – access to premium wines at staff pricing
  • Unlimited career growth with endless development opportunities
  • Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
  • Professional accreditation support – including Leadership qualifications
  • Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
  • Employee Referral Program – earn rewards for bringing great people on board
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