People Operations Lead Job at Merivale

People Operations Lead

Merivale

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Category:
Human Resources

Contract Type:
Not provided

Salary:

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Job Description:

At Merivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We’re looking for a People Operations Lead to play a critical role in partnering with senior leaders to execute our People strategy, uplift team capability, and mitigate business risk across the group. This role delivers consistent, high-impact support that enables performance, compliance, and a culture of care. Reporting to the Group Head of People Operations, this role is responsible for delivering high-quality, commercially aligned people partnering. You will hold direct portfolio responsibility for our HQ function and lead a high-performing People Operations team to ensure operational excellence and consistent service delivery.

Job Responsibility:

Partner with Head Office departments, acting as a trusted advisor to senior leaders and executives
Build strong stakeholder relationships to understand business challenges and deliver tailored people solutions
Collaborate with the broader People Experience team to deliver group-wide initiatives aligned to business priorities
Partner with the Employee Relations Lead to ensure effective management of ER matters
Lead, coach, and develop the People Operations team, fostering a high-performance culture aligned to Merivale’s Leadership Skills Framework
Drive operational excellence through continuous improvement across people partnering and lifecycle processes
Maintain strong governance, reporting, and documentation standards to ensure compliance and best practice
Provide guidance on complex ER matters, including investigations, performance management, and dispute resolution
Implement policies and frameworks that mitigate risk while supporting a positive workplace culture
Stay current with employment legislation and industry best practice, advising leaders on implications and actions
Execute and embed people plans that drive workforce performance and leadership outcomes
Partner with Merivale Academy to operationalise performance management frameworks and processes
Lead consultation and wellbeing initiatives that support the physical, mental, and social health of employees

Requirements:

Extensive senior HR/People leadership experience in fast‑paced environments
Proven track record developing and leading high‑performing teams
Strong Employee Relations knowledge with a confident, pragmatic partnering approach
Excellent judgement and decision‑making in complex, high‑pressure settings
Resilient, composed, and solutions‑focused
Tertiary qualifications in HR, Psychology, Business, or related

What we offer:

25% staff discount across 90+ Merivale venues
Exclusive monthly perks, staff-only rewards and events
Merivale Staff Cellar – access to premium wines at staff pricing
Unlimited career growth with endless development opportunities
Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
Professional accreditation support – including Leadership qualifications
Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
Employee Referral Program – earn rewards for bringing great people on board

Additional Information:

Job Posted:
March 26, 2026

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