People Operations Lead Job at Tripadvisor (Krakow)

Job Description

Tripadvisor is establishing Poland as a key hub for our global engineering and technical teams. We are seeking a pragmatic, highly autonomous HR leader who can build, execute, and scale people practices in a fast-moving environment. This is a broad, generalist role with significant individual contributor responsibility. This role will own local HR operations, employee relations, compliance, workforce enablement, and site culture initiatives, while partnering equally closely with global Centers of Excellence (including Talent Acquisition, Total Rewards, Legal, Payroll, and People Systems) and local senior leadership onsite to ensure Group consistency. The ideal candidate is low-ego, execution-oriented, and comfortable moving between strategic advisory work and hands-on operational problem solving. They will bring deep Polish HR expertise, strong stakeholder judgment, and the ability to operate effectively with remote leadership and minimal day-to-day oversight. Most importantly, the ideal candidate will be equally adept at partnering with both local leadership and global HR Centers of Excellence.

Job Responsibility

Serve as the senior People Operations partner for Tripadvisor’s Poland-based employees and leaders, with a particular focus on the Kraków technology hub
Act as a trusted advisor to local business leaders and global People Operations teams, balancing business priorities with enterprise-wide people strategy
Provide guidance on organizational design, workforce planning, team effectiveness, employee engagement, performance management, and talent development
Partner with leaders to identify and address people-related risks, including employee burnout, retention challenges, manager capability gaps, and organizational change impacts
Support the continued maturation of the Kraków site by strengthening local culture, operating practices, and employee experience
Serve as Tripadvisor’s primary subject matter expert on Polish employment law and HR compliance, in partnership with legal counsel
Advise managers, People Operations, Legal, Finance, and G&A stakeholders on local employment matters before decisions are made, including terminations, notice periods, disciplinary processes, non-competes, working time, leaves of absence, and employment documentation
Ensure local HR processes are compliant with the Polish Labour Code, ZUS requirements, and applicable employment regulations
Partner with Legal and external advisors to monitor legislative changes and brief global People stakeholders on relevant updates before they take effect
Proactively audit local policies, documentation, and practices to maintain readiness for Labour Inspectorate inspections and other compliance reviews
Localize global HR policies and programs to ensure they are practical, compliant, and culturally appropriate for Poland
Own day-to-day People Operations delivery for Poland, serving as the accessible local HR point of contact for employees and managers
Resolve employee and manager questions directly and efficiently, reducing unnecessary escalation through global or vendor channels, while also encouraging and influencing the use of the employee portal for self-service answers
Handle sensitive employee relations matters with discretion, sound judgment, cultural awareness, and in-person trust where needed
Execute and continuously improve employee lifecycle processes, including onboarding, offboarding, contract administration, benefits enrollment, employee documentation, and employment certificates
Manage offer logistics and pre-employment documentation for Poland-based candidates in partnership with Talent Acquisition
Identify opportunities to simplify, automate, and scale local HR workflows while maintaining a strong employee experience
Provide any needed data to centralized Payroll team
Support centralized HR COEs in compliance requirements related to payroll, ZUS, benefits, and employee records, working hands-on where needed until scalable processes are fully established
Partner with Total Rewards and Finance on salary reviews, compensation frameworks, local benefits, and market benchmarking for Kraków and other Poland-based roles as needed
Support managers through performance management, talent review, employee development, internal mobility, and progression processes
Help managers navigate employee performance in a way that is both legally compliant and aligned with Tripadvisor’s values
Roll out global People programs locally, including performance reviews, engagement surveys, learning initiatives, manager enablement, and cultural transformation efforts
Adapt global program timing, messaging, and delivery where required by Polish law, market expectations, or local business context
Use Workday and other People systems to execute local HR workflows accurately and efficiently
Using Visier, leverage HR data and analytics to provide insights on headcount, turnover, engagement, retention, organizational health, and workforce trends
Use GenAI, to improve productivity, decision quality, and operational efficiency while understanding their limitations and risks

Requirements

8+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner, People Operations, or HR leadership role
Deep, practical knowledge of Polish employment law, HR compliance, and local labor practices
Experience supporting technology, engineering, e-commerce, travel, or other high-growth global organizations strongly preferred
Proven track record of equally partnering with local leadership and centralized HR teams, many of which are not based in Poland
Demonstrated ability to operate independently with remote leadership and limited day-to-day supervision
Strong generalist HR capability across employee relations, compliance, performance management, compensation partnership, employee lifecycle operations, and organizational design
Proven ability to advise senior leaders while also executing hands-on operational work
Full professional fluency in Polish and English
Strong stakeholder management skills, with the ability to influence across local and global teams
Practical experience using Workday for HR workflows, reporting, and employee data management
Strong judgment, discretion, and professionalism in handling sensitive employee matters
Comfort operating in a hybrid, global-first environment with evolving processes and priorities

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

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