People Operations Generalist

• Coordinate key lifecycle processes across all regions, ensuring clarity, precision, and a smooth employee experience from onboarding touchpoints to global offboarding
• Lead the tracking and coordination of introductory periods and 6-week syncs, ensuring timely prompts to managers, accurate documentation, and consistent follow-up on themes and actions
• Manage day-to-day global offboarding, including communications, system updates, documentation, and manager support, escalating complex cases to the People Director
• Maintain employee lifecycle templates, resources, and standards
• keeping them up to date, compliant, and aligned to regional requirements
• Support lifecycle requests such as basic flexible working applications, long-service tracking, and our company recognition programme
• Partner with the People Director on ER matters by preparing case materials, coordinating meetings, capturing documentation, and managing follow-through across regions
• With guidance, handle straightforward matters, helping managers navigate outcomes that balance employee needs, risk, and business priorities
• Support the parental leave process, coordinating meetings, risk assessments, documentation, and manager communication
• Support managers in navigating workplace conflict, providing guidance on early intervention, appropriate next steps, and documentation, while escalating complex or sensitive matters to the Director, People Success & Relations as needed
• Apply foundational US employment knowledge on terminations, performance processes, leave types and compliance basics to support day-to-day Success & Relations matters
• Support the People Director by providing context, resources, and guidance for common US scenarios, whilst building up your own knowledge in tandem
• Support People processes across the UK, EMEA, and other regions, gaining exposure to varied employment practices
• Develop a growing understanding of EMEA frameworks through hands-on experience, curiosity, and partnership with regional collaborators
• Maintain accuracy and alignment across global People processes and documentation as your knowledge grows
• Support global performance and feedback cycles through communication, scheduling, system updates, and tracking
• Help deliver leadership development and training programs—coordinating preparation, logistics, and follow-up actions
• Maintain learning resources and wellbeing initiatives, including managing the wellbeing calendar and distributing resources and campaigns through our mental health platform, Unmind
• Contribute to global engagement initiatives, supporting surveys, culture activities, and employee engagement efforts across regions
• Analyse lifecycle data—including PTO, sickness, turnover, and engagement inputs—and share meaningful insights with the People Director
• Collaborate across the global People team to ensure coordinated, thoughtful, and values-led interactions for employees in every region

• 1–3 years in an HR coordinator, HR administrator, or similar People operations role
• Foundational understanding of US employment laws, principles and common People processes
• Experience supporting or observing sensitive or complex conversations
• Confidence working with People systems, spreadsheets, and data reporting
• Strong organisational habits, excellent communication, and dependable follow-through
• SHRM-CP or PHR certification preferred (or interest in pursuing one)
• Ability to work effectively with global teams and adapt to varying time zones

SHRM-CP or PHR certification preferred (or interest in pursuing one)

• Medical, dental, and vision insurance
• Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available
• 4% 401(k) contribution with no vesting period
• Plentiful paid time off
• Sick leave (15 days annually)
• Holiday shutdown (December 26th - 29th)
• Parental leave: Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
• Secondary caregiver: 12 weeks full pay
• Access to Unmind: Our well-being platform, including access to therapists and coaches
• Employer-funded life, AD&D & disability insurance
• Company getaways