People Operations Coordinator

• Deliver accurate, compliant and high-quality People administration
• Maintain up to date employee records and documentation
• Act as the first point of contact for routine employee relations queries
• Support managers in using People systems and processes confidently and consistently
• Oversee the day to day operation of People systems and workflows
• Improve processes with a focus on automation and reducing manual work
• Identify risks or gaps and support practical improvements
• Support the rollout of new processes and systems
• Maintain compliance records and ensure documentation meets policy and legal requirements
• Coordinate key People processes, ensuring timelines are followed
• Build strong knowledge of People policies and support consistent application
• Contribute to improvement projects that enhance efficiency and employee experience
• Support engagement activity including surveys, focus groups and feedback sessions
• Coordinate engagement data and help turn insights into action
• Identify themes and opportunities to improve the employee journey
• Maintain and report on key People metrics including Right to Work compliance, turnover and onboarding feedback
• Ensure data accuracy and provide insight to support decision-making

• Experience in People/HR administration or People Operations, ideally in hospitality, retail or another fast paced environment
• Strong administration, organisation and attention to detail (essential!)
• Confident working with People systems and data
• Comfortable supporting managers and employees with routine People queries
• Proactive, organised and motivated by improving processes
• CIPD Level 3 (or working towards it) is desirable but not essential

CIPD Level 3 (or working towards it)

• Full in-house training provided through our bespoke RISE platform
• 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
• Enhanced Maternity and Paternity packages
• Access to up to 40% of earnt wages and financial wellbeing tools through Stream
• Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
• Career pathways and development through our high performers programme
• 3% employer pension contribution
• 15% off your grocery bill at Iceland Foods
• Health Care Cash Plan
• Opportunities to take part in fundraising and charity events
• Discounts and cashback from hundreds of high street and online retailers