People Operations Associate

• Own the new hire onboarding process including: sending offer letters, initiating background checks, leading Day 1 orientation, and collecting I-9 documentation, as well as being available to new team members for questions or general support
• Oversee all incoming communications to the HR team, including physical mail, email and Slack
• triage requests, escalating those that need additional support and addressing transactional requests in a timely manner, including employment verifications, benefits & policy questions, etc.
• Manage and process referral bonus and other miscellaneous employee payments, ensuring accuracy and timeliness
• Maintain employee data integrity between our HRIS (Justworks) and our systems, ensuring all new hires are provisioned correctly and changes for employees are represented in a timely manner
• Provide in-person support for employees and candidates at our NYC headquarters
• manage daily lunch orders, greet guests and ensure a welcoming environment
• In partnership with our People Operations Manager, coordinate other employee life cycle tasks related to promotions, leaves of absence, offboarding, etc.
• Contribute to other People Team projects and initiatives as needed

• 2+ years of experience in an administrative, coordination, or operations role, ideally within the HR, People Operations, or Talent Acquisition space
• Ability to work from Pomelo's NYC Headquarters 4 - 5 days a week
• Exceptional organizational skills and a keen eye for detail
• A strong sense of urgency and the ability to manage multiple priorities in a fast-paced environment
• High emotional intelligence, empathy, and the proven ability to handle sensitive and confidential information with discretion
• A "no task is too small" attitude and a deep passion for creating a positive employee experience

Experience with an ATS (like Greenhouse) and/or an HRIS (like Justworks) is a bonus

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation