People Operations Analyst Job at Beacon Hill (New York)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Sanctions Operations Analyst

Review and disposition of Alerts generated through the screening of transactions...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Excellent analytical and problem solving techniques
Knowledge of AML and Sanctions regulations, risks and typologies
Knowledge of Compliance laws, rules, regulations, risks and typologies
Excellent written and verbal communication skills
Bi-lingual skills (English and Spanish) required
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)

Job Responsibility

Analyzing alerts customers/transactions with Sanction Screening list during the account opening, before a transaction is processed or received and/or during account maintenance
Report unusual client activities that might be related to sanctioned individuals, money laundering or terrorist financing
Conducting searches and recording evidence from internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within the organization
Accumulating facts from investigations that will be utilized for Senior Management presentations, Compliance, Internal Audit or any other related stakeholder to determine the compliance of a customer/transaction with Citi and regulation policies
Ensure that all alert analysis and investigations are performed within timeframe provided in the policy and stipulated in the SLA’s with the countries
Monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures
staying current on key Sanctions regulatory changes, key enforcement actions and related industry trends
Interacting with relevant teams to raise awareness of Sanctions trends, emerging issues, remedial actions or enhancements to the program
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Making recommendations to the design and maintenance of a comprehensive written Operations Sanctions Framework (procedures and policies)

Fulltime

Senior Analyst, Consumer Revenue Operations

Ethos is looking for a highly driven, self-starter to join the Revenue Operation...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

4+ Years of Overall experience, preferably in Revenue/ Sales Operations, PnL, Ops & Strategy or other related fields
2+ Years of experience in Revenue/ Strategy/ Growth function in B2C
Tier-1 UG/ Tier 1/ 2 MBA (with at least 2 years of experience post MBA)
Salesforce system admin experience, experience with configuring and using sales technologies (e.g. CRM - Salesforce,Hubspot, Telephony Tools etc.)
Proficient in using analytical tools like Excel, SQL to derive actionable insights from data
Highly motivated, self-directed, team player that can be a jack-of-all-trades
Demonstrated capabilities of working in a high growth, ambiguous startup environment
Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion
Comfort with numbers and analysis with a desire to build on analytical skills
Exceptional written and oral communication skills

Job Responsibility

Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions
Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals
Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people
Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally

Sr. Staff People Systems Analyst

We are seeking a Sr. Staff People Systems Analyst (Sr. Staff HRIS Analyst) who r...

Location

United States , San Jose

Salary:

163000.00 - 204000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Information Systems, Human Resources, or related field
15+ years of global HRIS experience, with deep hands-on expertise in Workday HCM, Adv Comp, Benefits, Absence, and Time Tracking (Payroll experience strongly preferred)
Proven ability to lead Workday implementations, upgrades, and configurations with a focus on user experience and scalability
Strong technical problem-solving and project management skills, with ability to balance strategic and tactical priorities
Demonstrated ability to partner with HR, Payroll, Finance, and IT teams to drive adoption and deliver value
Expertise in data integrity, security, testing of system changes, report writing, and process improvement
Familiarity with SOX compliance and HR system change control requirements
Excellent communication and stakeholder management skills, with ability to influence at all levels
Highly organized, collaborative, and process-oriented approach to work in a fast-paced environment
Workday certifications in HCM, Benefits, Time Tracking, and Absence strongly preferred

Job Responsibility

Lead the development, implementation, and maintenance of Workday HCM, Time Tracking, Benefits, and Absence modules, as well as related HR systems
Translate HR business objectives into Workday solutions with clear scope, deliverables, timelines, resources, and success measures
Partner with HR leadership to create and execute a scalable HR technology roadmap and governance structure, ensuring alignment with company strategy
Oversee day-to-day operations, configuration, and support for Workday and related systems (e.g., Greenhouse, other HR platforms)
Act as subject matter expert (SME) for HCM, Adv. Comp, Benefits, Absence, and Time Tracking, supporting complex data management, workflows, and reporting
Partner with HR and Payroll teams on process improvements and ensure system configuration supports business needs
Stay current on Workday releases, evaluate new features, and implement relevant enhancements to improve functionality and user experience
Serve as a trusted advisor on HR process optimization, automation, and standardization while balancing business flexibility needs
Drive adoption of HR technology best practices and ensure data integrity, security, and compliance with internal policies
Provide cross-functional expertise and Workday knowledge to HR, Payroll, Finance, and IT stakeholders

Fulltime

Analyst 2, Finance Operations (US - Rebates)

As Accounts Receivable Analyst 2, he is the focal person of all rebates programs...

Location

Philippines , Biñan

Salary:

Not provided

Sandisk

Expiration Date

Until further notice

Requirements

Worked in SSC or BPO environment
Accounts Receivable background or experience
Can work on a night shift
Oracle and or SAP experienced
Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others

Job Responsibility

Focal point for global rebate programs & rebate bulletin
Load system data required to calculate earned credits
Analyze distributor deductions and reconcile to pricing earned rebate credits and resolve disputes / discrepancies
Responsible for timely communication of credit memos and contract notices
Helps perform necessary activities
prepare reports and documents for monthly and quarterly close
Provide support and training to customers rebate submission process
Manage files, records, transactions and other office procedures and maintain audit trail
Ensure targets, measurements and service levels are met

Fulltime

Director, People Operations & Systems

We are seeking a Director, People Operations & Systems to build and lead Whatnot...

Location

United States , New York, NY; San Francisco, CA; Los Angeles, CA; Seattle, WA

Salary:

210000.00 - 280000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

12+ years of progressive People Operations, HRIS, or People Analytics experience at high-growth tech companies
Experience building operations infrastructure through hypergrowth and ideally pre-IPO phases
Expert-level Workday experience across HCM, Compensation, Payroll, and Time Tracking
Strong analytics chops including SQL, dashboards (Looker/Tableau), and statistical analysis
Track record scaling operations from scrappy to mature
International operations experience dealing with employment law across countries, coordinating global payroll, managing work authorization, and navigating multi-country compliance
Balance strategic vision with hands-on execution
Exceptional at stakeholder management and influence
Experience building and leading teams, hiring and developing operations professionals, analysts, and systems specialists
Strong judgment on risk, compliance, and tradeoffs

Job Responsibility

Own end-to-end employee lifecycle operations globally, including onboarding, changes (transfers, promotions, leaves), offboarding, documentation management, background checks, I-9/work authorization, and compliance administration
Build and scale the People Help Desk as the front door for all employee questions and requests
Lead People systems strategy and implementation, including Workday, Complete, equity platforms, and integration across Finance, IT, and productivity tools
Partner with People Business Partners and Total Rewards to deliver People analytics and insights
Design and implement scalable people operations processes
Manage global compliance and reporting in partnership with Legal
Build and lead the shared services model for the People team
Drive people systems optimization across vendor management, change management for system implementations, integration planning, security and access management, and continuous enhancement of system capabilities
Build, hire, and develop a high-performing People Operations team
Lead special projects including international expansion and transformation initiatives

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime