People Investigator, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The People Investigation (PI) team is part of the People Solutions and Advice (HRA) function. We are seeking a skilled People Investigator to manage and resolve sensitive employee conduct, grievance, and workplace behavior matters across the infrastructure region. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.

Job Responsibility:

Conduct thorough and fair investigations, supporting disciplinary and appeal processes, and ensuring compliance with company policies, local labor laws, and global standards
Lead workplace investigations into allegations of misconduct, grievances, harassment, discrimination, retaliation, policy violations, and other employee behavior concerns
Conduct thorough and objective investigations of alleged violations of the organization's conduct and other policies, and procedures
Manage the full case lifecycle – intake, planning, fact-finding, documentation, outcome recommendation, and closure
Ensure investigative quality, integrity, timeliness, and confidentiality throughout the process
Partner with key stakeholders, including the wider HR/HRA/PI communities, Legal, HRBPs, Compliance, and business leaders to ensure consistent handling of cases
Support disciplinary decision-making, providing objective findings and recommendations based on investigative outcomes
Manage appeal processes by assessing submitted grounds, reviewing procedures followed, and advising on resolution
Track and analyze trends in case data to identify risk areas, recommend preventive actions, and support policy development
Maintain investigation documentation to audit standards and ensure compliance with legal and internal requirements
Deliver training to junior investigators, people managers, and employees on investigation protocols and respectful workplace behavior, where needed.

Requirements:

Qualifications in Human Resources, Law or relevant field
Relevant experience in Employee Grievance handling, Conduct management and workplace investigations with sound Employee Relations experience
Sound knowledge of Country / Regional labor legislations and employment law associated with managing disciplinary, capability, grievance and performance is required
Ability to understand complex situations and provide clear guidance
Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation
A proactive self-starter with a 'can-do', customer-focused approach who can learn quickly from experience.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
October 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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People Investigator

HSBC

Location:Malaysia, Kuala Lumpur

Category:Human Resources

Contract Type:Employment contract