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The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire). As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes (with clear KPIs and service levels). Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.
Job Responsibility:
Talent Acquisition: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing
Coordinate onboarding for plant employees
Collaborate with concerned department on contractual worker requirement
Employee Processes & Admin: Serve as a first-point contact for employee inquiries
Drive learning admin for identified employee groups
Support employee engagement programs
Digitization: Drive the overall BU digitization agenda
Identify areas of opportunities that can be streamlined using digital tools
Compliance & Safety Support: Ensure compliance with employment regulations
Maintain confidential employee files
Collaborate with Safety and Operations teams
Collaborate with Welfare Officer
CoE led interventions: Coordinate training sessions
Support performance-review cycles
Support on Core People Process roll out
Provide Learning logistics support
Organise and administer CoC training
Provide logistics support for HR Events
Plant Operations Support /HR Ops and Service delivery: Provide general administrative support to Plant leadership and HR lead
Participate in continuous improvement efforts
Work as an integral part in the BU HR Ops team projects deliverables
Act as a focal point for the accounts HR operations deliverables
Manage all the requested reporting repository
Identify opportunities for process enhancement and digitization
Accountable for handling all accounts queries through the agreed SLAs
Requirements:
1-3 years of general professional experience in HR preferable in HR ops
Good customer interface and focusing on employee experience excellence
Time management – ability to focus and get things done and know what is business critical
able to deal with conflicting priorities and ambiguity
Technical / Functional Skills & Knowledge of HR Tools and Interfaces
Proficient in Microsoft Office
Well versed with statutory laws of the land. IR interface preferred.
Experience and understanding the nature of HR ops and service delivery
Process excellence knowledge and influencing skills
Working with many internal stakeholders
Demonstrated track record of strong service delivery
Project Management / Communication skills/Customer centric