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People Experience Manager

virginatlantic.com Logo

Virgin Atlantic

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Location:
United Kingdom , Crawley

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Virgin Atlantic, our people are at the heart of everything we do. As People Experience Manager, you’ll shape and elevate our end-to-end colleague journey, designing experiences that are seamless, inclusive and unmistakably Virgin. You’ll combine insight, innovation and delivery to ensure every moment that matters leaves our people feeling supported, inspired and proud to be part of Virgin Atlantic.

Job Responsibility:

  • Lead and co-design our end-to-end people journey, ensuring every stage of the colleague lifecycle reflects our brand, culture and ambition
  • Manage and inspire a small team of People Experience Consultants, guiding agile sprints and ensuring high-quality delivery of project
  • Partner closely with our VP Partnering & Performance, driving innovation across people products, policies and processes
  • Work hand-in-hand with People Centres of Excellence and operational teams to deliver positive, seamless and compliant colleague experience
  • Use data and insights to prioritise the touchpoints that will have the greatest impact on performance, productivity and happiness
  • Track and deliver the in-year people strategy, sharing progress, measuring outcomes and celebrating success
  • Act as the gatekeeper of our People Journey Framework, leading quarterly prioritisation forums and champion networks to co-create meaningful experiences
  • Ensure strong collaboration with our central Brand and Marketing teams to bring our people story to life

Requirements:

  • Strong leadership capability, with experience driving both cross-functional teams and direct reports
  • Expertise in journey mapping and experience design, ideally within an agile delivery environment
  • Excellent analytical and problem-solving skills, with the ability to turn data into insight and action
  • Commercial acumen, with the ability to translate short-, medium- and long-term initiatives into solutions with clear ROI
  • Confident communication skills, able to influence and engage stakeholders at all levels of the business
  • Outstanding stakeholder management skills, with cultural awareness and emotional intelligence

Nice to have:

  • Experience working in complex, matrix organisations
  • Strong planning and project management capability, with experience measuring and demonstrating success
  • A creative mindset and appetite for working in the “unknown” to shape and evolve new ways of working

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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