People Experience Coordinator

• Performs as a key contributor to the People & Culture Team, by delivering services on an on time and quality basis
• Serve as a point of contact for HR inquiries from the business regarding processes, policies and systems and escalate as appropriate to HR Business Partners
• Researches and resolves technical and functional issues and ensures timely responses on issues
• Assist with the documentation of internal processes and controls as needed
• Answer all incoming calls and emails that are submitted to HR’s centralized repository
• Maintain employee’s files with all required information and in an orderly fashion
• Prepare employment verification letters
• Follows up on employee life cycle change requests
• Add in new employees in relevant systems and ensure all benefits eligible and other programs are properly inputted
• Responsible for the maintenance of updated organizational charts
• Ordering office supplies
• Conduct onboarding sessions and supports the overall onboarding process
• Ensures continuous process improvement for all processes
• Partner with HRIS team members to reconcile and audit HR data as needed
• Managing the internal intranet with updated information
• Assist with special HR projects – which can include plan, design, communication, and training and/or implementation logistics

• 1-2 years’ experience in a human resources capacity within a unionized environment
• University or college degree/diploma in a field related to Human Resources Management and/or Industrial Relations or the equivalent in education and experience
• Member in good standing with the Human Resources Professionals Association (HRPA) and/or working towards a Certified Human Resources Professional (CHRP) designation would be considered an asset
• Excellent verbal and written communication skills with an ability to work discretely on a wide range of sensitive and confidential issues
• Attention to detail with a passion for excellent customer service
• Proficient with Microsoft Office
• Work with a sense of urgency without sacrificing quality or accuracy
• Basic knowledge of labour & employee relations, recruitment practices, training and development and total rewards
• Familiarity with HRIS, PeopleSoft experience is considered an asset

Working toward Certified Human Resources Professional (CHRP) is a plus