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The primary role of the People Experience Associate Specialist is to provide People operations and administrative support to Business, employees, and People teams to ensure consistent application and integration of policies, procedures and practices. Key deliverables include, maintenance of accurate & efficient employee information & other data points, payroll management and benefits transactions, LMS administration and People policies and procedures. Document control for defined operations processes to ensure compliance to policy, quality, and statutory requirements. This role will also serve as an intermediary between the technical team and functional users to effectively utilize LMS functionalities by providing expert guidance, system management, analysis, and proactive initiatives for process enhancements. This role is part of the larger Global People Shared Services Team which will drive continuous process improvement initiatives, provide routine support for case management portal, maintain Workday and CSOD data integrity, as well as general and advanced People operations and administrative support.
Job Responsibility:
Provide quicker responses and resolution for routine requests received through global case management portal
Act as an escalation point for the People Experience Associate team
Ensure daily Employee Life Cycle administration support (onboarding, offboarding, internal transfers, employment contract management) are completed within SLA
Break down complex requests
Work closely with Subject Matter Experts to manage case assignments
Drive accuracy and completeness of data in the system
Leverage system reports to solve problems
Partner with People Experience Specialists
Promote usage of self-service
Review and update internal reference materials (SOPs, articles)
Support and deliver projects
Use procedures, policies, knowledge database to answer requests
Involve in People Team’s transition support (Talent Acquisition, Global Mobility, Compensation)
Support internal and external audits
Document control for defined operations processes
Drive engagement within the team
Act as Point of Contact for payroll related matters
Provide high touch support for urgent requests via Live Chat
Support tasks transitioning from Center of Excellence (CoE)
Actively review and update Quick Reference Guides (QRG) and Standard Operating Procedures (SOP)
Support ad-hoc requests, tasks or projects
Requirements:
2-3 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc)
Experience in Workday or other HR Systems
A strong sense of business ethics and integrity including the ability to appropriately handle confidential information
Ability to learn quickly and understand HR activities and processes
Strong desire to step out of comfort zone to take stretch assignments to lead and improve self and others
Strong customer experience focus
Excellent written and verbal communication skills
Excited and enthusiastic to learn, and by the opportunities new challenges provide
Desire to work in a high caliber team and strive for exceptionally high-quality service delivery
Excellent computer proficiency (e.g. MS Office – Word, Excel and Outlook)
Bachelor's Degree in HR or relevant education background
Experience in HR Operations/ Shared Services environment in multi-national operations
Experience in working within a cross functional team
Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice