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People Experience Associate Specialist

Malaysia, Kuala Lumpur · Job Posted February 18, 2026
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Job Description

The primary role of the People Experience Associate Specialist is to provide People operations and administrative support to Business, employees, and People teams to ensure consistent application and integration of policies, procedures and practices. Key deliverables include, maintenance of accurate & efficient employee information & other data points, payroll management and benefits transactions, LMS administration and People policies and procedures. Document control for defined operations processes to ensure compliance to policy, quality, and statutory requirements. This role will also serve as an intermediary between the technical team and functional users to effectively utilize LMS functionalities by providing expert guidance, system management, analysis, and proactive initiatives for process enhancements. This role is part of the larger Global People Shared Services Team which will drive continuous process improvement initiatives, provide routine support for case management portal, maintain Workday and CSOD data integrity, as well as general and advanced People operations and administrative support.

Job Responsibility

  • Provide quicker responses and resolution for routine requests received through global case management portal
  • Act as an escalation point for the People Experience Associate team
  • Ensure daily Employee Life Cycle administration support (onboarding, offboarding, internal transfers, employment contract management) are completed within SLA
  • Break down complex requests
  • Work closely with Subject Matter Experts to manage case assignments
  • Drive accuracy and completeness of data in the system
  • Leverage system reports to solve problems
  • Partner with People Experience Specialists
  • Promote usage of self-service
  • Review and update internal reference materials (SOPs, articles)
  • Support and deliver projects
  • Use procedures, policies, knowledge database to answer requests
  • Involve in People Team’s transition support (Talent Acquisition, Global Mobility, Compensation)
  • Support internal and external audits
  • Document control for defined operations processes
  • Drive engagement within the team
  • Act as Point of Contact for payroll related matters
  • Provide high touch support for urgent requests via Live Chat
  • Support tasks transitioning from Center of Excellence (CoE)
  • Actively review and update Quick Reference Guides (QRG) and Standard Operating Procedures (SOP)
  • Support ad-hoc requests, tasks or projects

Requirements

  • 2-3 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc)
  • Experience in Workday or other HR Systems
  • A strong sense of business ethics and integrity including the ability to appropriately handle confidential information
  • Ability to learn quickly and understand HR activities and processes
  • Strong desire to step out of comfort zone to take stretch assignments to lead and improve self and others
  • Strong customer experience focus
  • Excellent written and verbal communication skills
  • Excited and enthusiastic to learn, and by the opportunities new challenges provide
  • Desire to work in a high caliber team and strive for exceptionally high-quality service delivery
  • Excellent computer proficiency (e.g. MS Office – Word, Excel and Outlook)
  • Bachelor's Degree in HR or relevant education background
  • Experience in HR Operations/ Shared Services environment in multi-national operations
  • Experience in working within a cross functional team
  • Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice

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