People Experience Associate (German Speaker) Job at ResMed (Kuala Lumpur)

Job Description

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Job Responsibility

Resolve routine requests received through global case management portal promptly with high satisfaction from the customer (employee) and/or use judgement to escalate to the next level
Provides daily end-to-end Employee Life Cycle administration support, including onboarding, offboarding, internal transfers, and employment contract management
Process and monitor all local documentation required for employees via DocuSign
Manage data in Workday
this will include ensuring accurate data is entered and maintained in the system and periodically performing data audits
Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements
Maintains all Workday payroll inputs
Partner with the People Experience Operations Specialists, flexing to assist with important foundational and operational HR as needed for complex and time sensitive requests
Promote the usage of self-service and guide the employees on how to access and navigate
Use procedures, policies, knowledge database and other reference materials to assist in answering requests ensuring information is relevant, current, and clear
Be part of or involve in People Team transition support
this will include Talent Acquisition, Global Mobility, Compensation and/or other admin support
Document control for defined operations processes to ensure compliance with policy, quality and statutory requirements
Support any ad-hoc requests, tasks or projects as and when needed
Ensure the LMS system is managed and maintained as per Standard Operating Procedure (SOP) to support all internal learning requests
Collaborate and assist with a variety stakeholder in implementing and using the LMS in their technical and functional activities
Run, collate, and provide other people reports as and when requested
Support Quality and Compliance audits for LMS related matters
Work with Quality and Compliance teams to identify Target audience and create groups in the Learning Management System, Cornerstone OnDemand (CSOD)
Manage and maintain learning contents in LMS as per Training Matrix or change note requests
Complete Learning assignments as per Quality and Compliance and Global team requests
Set up virtual learning sessions and provide support for on-going training

Requirements

1-2 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc/CSOD)
Experience in Workday or other HR Systems
A strong sense of business ethics including the ability to appropriately handle confidential information
Ability to learn quickly and understand HR activities and processes
Strong customer experience focus
Excellent written and verbal communication skills
Excited and enthusiastic to learn, and by the opportunities new challenges provide
Desire to work in a high caliber team and strive for exceptionally high-quality service delivery
Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)

Nice to have

Bachelor's Degree in HR or relevant education background
Experience in HR Operations/ Shared Services environment in multi-national operations
Experience in working within a cross functional team
Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice

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People Experience Associate (German Speaker)

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