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The People Operations Asst Analyst – TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees online with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
Job Responsibility:
Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Manage escalation and take ownership for ultimate issue resolution
Ensure continuous and timely knowledge management platform update
Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard
Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population
Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU
Provide monthly reports for designated stakeholders
Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets
Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams
Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders
Manage learning provider relationships
Activate learning awareness campaigns to the target population per wave as per agreement with the BU
Requirements:
0-2 year of experience in Talent Management and Learning activation
HR Shared Services process and SLA management
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interface