People & Culture Business Partner Job at Randstad (Briar Hill)

Job Description

Randstad has partnered with an award-winning organisation that prides itself on a customer-focused culture of innovation, best practice and continuous improvement. The organisation uphold an enviable reputation for customer service and work diligently to maintain high-quality services to provide the best possible opportunities and outcomes for the community represent. Their community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages and genders. They are committed to access, equity, participation and rights for everyone: principles which empower, foster harmony and increase the well-being of an inclusive community. The People and Culture Department forms part of the Corporate Services Directorate and provides strategic and operational advice on people management and workforce capability. Working in partnership across the organisation, People and Culture supports organisational culture, diversity and inclusion, inclusive employment, workforce planning and pathways, well-being, recruitment, learning and development, employee relations, payroll, and workforce reporting. The department also incorporates occupational health and safety, people-related risk management, and risk and assurance to support sound governance and a safe, engaged workforce.

Job Responsibility

Develop coaching partnerships which empower managers to handle HR/ER/IR issues within agreed frameworks
Provide specialist advice on Enterprise Agreement interpretation, conditions of employment and legislative compliance
Act as a senior escalation point for complex, sensitive or high‑risk workforce matters
Partner with Directorates as the IR/ER advisor, supporting Directors and leadership teams through trusted, proactive and risk-aware advice aligned to organisational objectives
Lead complex ER/IR cases including misconduct, under‑performance, grievances and disputes
Provide clear, defensible advice to senior leaders on outcomes and options
Provide expert advice on Enterprise Agreement interpretation, application and compliance
Engage constructively with Unions and employee representatives to support consultation and dispute resolution
Development of complex position descriptions, including evaluation and classification of roles, and participation in selection processes where required
Provide specialist advice on role scope, classification outcomes and grading consistency to ensure alignment with Enterprise Agreement and governance frameworks
Support line management to undertake performance management processes, ensuring fairness, consistency and compliance with industrial instruments
Provide IR/ER advice during organisational change, restructures and workforce transitions
Assess and advise on industrial, legal and reputational risks associated with workforce decisions
Review and update policies, procedures, templates, and manager toolkits to reflect current legislation and best practice
Ensure compliance with all legislative requirements
Maintain accurate, confidential case records and analytic
prepare monthly reports and dashboards
Design and deliver targeted training (e.g., performance conversations, managing misconduct, lawful directions, consultation obligations)
Champion diversity, equity, inclusion, accessibility, and culturally safe practice

Requirements

Demonstrated experience (typically 5–8+ years) in complex IR/ER advisory roles within medium–large organisations, ideally public sector or highly regulated environments
Proven track record in enterprise bargaining and union engagement, including drafting clauses and managing negotiations through to FWC approval
Strong knowledge of the Fair Work Act, Modern Awards, NES, enterprise agreements, OHS, discrimination and equal opportunity laws, and privacy obligations
Expertise in managing sensitive casework and investigations with high confidentiality, impartiality, and procedural fairness
Ability to interpret and apply legislation, case law, and industrial instruments to practical workplace issues
strong written advocacy and report
Influencing and coaching skills that lift leader capability and enable early and local resolution
Data literacy: using HRIS/LMS reporting and case analytics to identify trends, risks, and interventions
High integrity, sound judgement, resilience, and stakeholder relationship capability
Tertiary qualifications in Law, HR/IR, Employee Relations, or related discipline (and demonstrated equivalent experience within a Business Partner role or similar)
National Coordinated Criminal History Check (Police Check)
Working with Children Check

Nice to have

Experience in local government, state government, healthcare, or utilities
Exposure to psychosocial hazard management and trauma-informed practice
Experience with change projects, restructures, and organisational design
Familiarity with Aspire (LMS/HRIS) or similar systems

What we offer

Access to benefits platforms with discounts at major retailers
3 weekly pay runs
Exclusive access to roles before they go to market
Employee assistance programme, including counselling services

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People & Culture Business Partner

Job Description

Job Responsibility

Requirements

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