People Associate

• Handle service ticket management by logging, tracking, and resolving requests or issues submitted through internal systems
• Regularly input and update information in databases or systems, ensuring accuracy and compliance
• Provide timely follow-up and maintain thorough documentation of all activities
• Collaborate effectively with team members and stakeholders to address inquiries and resolve concerns
• Utilize tools such as ServiceNow and PeopleSoft to carry out daily tasks
• Ensure data integrity by paying close attention to details during data entry and record maintenance
• Manage multiple tasks simultaneously while meeting deadlines and maintaining high-quality standards
• Communicate effectively both verbally and in writing to convey information clearly and professionally
• Build positive relationships within the team and with external stakeholders
• Support the team in achieving operational goals by contributing to efficient workflows

• At least 3 years of experience in customer service or a related field
• Proficiency in Microsoft Office Suite and basic computer functions
• High school diploma or equivalent education required

Familiarity with ServiceNow and PeopleSoft applications is highly desirable

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan