People and Culture Manager Job at Four Seasons (Charlestown)

People and Culture Manager

Four Seasons

Location:
Saint Kitts and Nevis , Charlestown

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a People & Culture Manager, you will play a key role in supporting the People & Culture function within a luxury hospitality environment. This highly visible position is integral to shaping the employee experience and serves as the first point of contact for applicants and internal guests. You will set the tone for the department by demonstrating professionalism, integrity, confidentiality, and enthusiasm in everything you do. This role supports the core foundations of People & Culture, including employee relations, recruitment and selection, onboarding and orientation, training, engagement initiatives, compliance, payroll coordination, and benefits administration. You will work closely with leadership and department heads to ensure People & Culture practices align with company values and service excellence standards.

Job Responsibility:

Administer People & Culture policies and procedures in alignment with hotel and corporate standards
Ensure People & Culture practices comply with local labor laws and regulations
Maintain accurate employee records and HR systems (Workday, ADP, Microsoft Office)
Complete required reports for corporate and regulatory bodies
Handle employment verifications, employee files, and confidential documentation
Collaborate with department heads to support workforce planning and effective utilization of manpower
Assist with recruitment, interviewing, candidate selection, and hiring recommendations
Identify internal and external talent through cross-training, upskilling, inter-hotel transfers, and external recruitment
Support onboarding and orientation programs to ensure a seamless employee experience
Foster positive employee relations to enhance morale and productivity
Support basic grievances, disciplinary processes, and employee inquiries
Maintain effective communication channels between employees and management
Organize employee engagement initiatives such as Town Halls, Family Day, recognition programs, and recreational events
Support employee welfare and benefits administration
Coordinate training programs and development initiatives
Support managers with performance management and progressive disciplinary processes
Assist with career development initiatives to enhance employee skills and productivity
Support accurate and timely monthly payroll closing
Assist with benefits administration and employee recognition programs
Support oversight of heart-of-house facilities to ensure a safe, clean, and comfortable environment
Assist with monitoring employee cafeteria standards and cleanliness
Support the Director of People & Culture with annual budgeting exercises
Prepare HR-related reports and maintain compliance documentation
Handle incoming calls and general employee and applicant inquiries
Assist with People & Culture events and initiatives
Carry out ad-hoc assignments, special projects, and additional duties as assigned by management

Requirements:

Degree in Human Resources, Business Administration, or a related field (preferred) or 3–5 years of experience in People & Culture/Human Resources, preferably within hospitality or a service-driven environment
Strong understanding of HR policies, labor laws, and compliance
Excellent communication and interpersonal skills with a people-first mindset
Ability to manage sensitive information with discretion and integrity
Strong organizational and multitasking skills
Proficiency in HR systems and Microsoft Office
Ability to thrive in a fast-paced environment and demonstrate initiative, creativity, and sound judgment

What we offer: