People and Culture Manager Job at Four Seasons (Westlake Village, California)

People and Culture Manager

Four Seasons

Location:
United States of America , Westlake Village, California

Category:
Human Resources

Contract Type:
Employment contract

Salary:

85000.00 - 90000.00 USD / Year

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Job Description:

This role provides strategic People & Culture guidance and oversight for human resources operations at the property level. The role advises leadership on employee relations, compliance, and workforce planning, and is responsible for ensuring that People & Culture programs and processes are effectively implemented. The position exercises independent judgment in addressing employee relations matters and mitigating organizational risk, and oversees day-to-day HR operations.

Job Responsibility:

Oversees and ensures effectiveness of employee communication strategies and channels
Reviews and provides guidance on employee discipline and corrective action, including making recommendations to leadership on appropriate outcomes
Leads complex workplace internal audits and provides findings and recommendations to senior leadership
Maintains detailed investigation records
Utilizes an open door policy to acknowledge employee concerns in a timely manner
Advises managers and leadership on resolution of employee relations issues and escalates high-risk matters as appropriate
Partners with Security to conduct employee accident investigations, as necessary
Communicates performance expectations in accordance with job descriptions for each position
Oversees recruitment strategy and supports leadership in workforce planning and talent acquisition decisions
Provides guidance to management on candidate selection processes and hiring decisions
Oversees unemployment claims strategy and ensures appropriate representation and compliance
Prepares for and attends unemployment hearings in a representative capacity
Ensures onboarding and training programs are effectively implemented by the P&C team
Oversees onboarding processes to ensure consistency and compliance
Oversees onboarding processes to ensure consistency, compliance and prioritization of guest service in company culture
Collaborates with management team to ensure departmental orientation processes are in place and develops systems to ensure employees receive the appropriate new hire training to successfully perform their job
Ensures compliance with recordkeeping and documentation requirements through oversight and periodic audit
Ensures compliance with procedure for accessing, reviewing, and auditing employee files, confidential, files and ensure compliance with the Privacy Act
Communicates property rules and regulations via the EMPACT employee handbook
Participate in periodic claims reviews with Regional Claims process
Represents People and Culture at the property Safety Committee
support initiatives helps build awareness and importance of safety in the workplace and decrease accident frequency and severity
Oversees workers compensation and leave administration processes, ensuring compliance and appropriate handling by the P&C team
Provides oversight and guidance on Leave of Absence administration
Launching and follow through on hotel and corporate initiatives
Project work such as our ongoing Diversity Inclusion & Belonging initiative
Ensures appropriate training programs are delivered by the People and Culture team
Directs communication strategy for hotel-wide initiatives in partnership with leadership
Oversees compliance with HR recordkeeping requirements through audit and process review
Exercises independent judgment in advising management on employee relations and risk mitigation
Partners with senior leadership on organizational and workforce planning decisions
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Plans and leads employee recognition and engagement efforts and events for hourly and management staff
Perform other job duties as requested by Supervisors

Requirements:

High school diploma or GED
2 years experience in the People and Culture, management operations, or related professional area
or 2-year degree from an accredited university in Human Resources, Business Administration, or related major
1 year experience in People and Culture, management operations, or related professional area
Candidate must be able to thrive in a fluid environment, with a spirit for serving our employees and guests
Fluent in English and Spanish preferred
Skilled at Microsoft Office programs, Word, Excel, Canva (or similar application), and has the ability to quickly learn the HRIS
Embraces being detail-oriented (quality), highly efficient (speed) and strong follow up skills
Open to learning and participating in a dynamic, team atmosphere and maintain confidentiality
Strong critical thinking skills and problem solving skills

Nice to have:

PHR/SHRM preferred
Fluent in English and Spanish preferred

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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