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Four Seasons Logo Four Seasons · Human Resources

People and Culture Manager

United States of America, Westlake Village, California Employment contract 85000.00 - 90000.00 USD / Year · Job Posted May 14, 2026
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Job Description

This role provides strategic People & Culture guidance and oversight for human resources operations at the property level. The role advises leadership on employee relations, compliance, and workforce planning, and is responsible for ensuring that People & Culture programs and processes are effectively implemented. The position exercises independent judgment in addressing employee relations matters and mitigating organizational risk, and oversees day-to-day HR operations.

Job Responsibility

  • Oversees and ensures effectiveness of employee communication strategies and channels
  • Reviews and provides guidance on employee discipline and corrective action, including making recommendations to leadership on appropriate outcomes
  • Leads complex workplace internal audits and provides findings and recommendations to senior leadership
  • Maintains detailed investigation records
  • Utilizes an open door policy to acknowledge employee concerns in a timely manner
  • Advises managers and leadership on resolution of employee relations issues and escalates high-risk matters as appropriate
  • Partners with Security to conduct employee accident investigations, as necessary
  • Communicates performance expectations in accordance with job descriptions for each position
  • Oversees recruitment strategy and supports leadership in workforce planning and talent acquisition decisions
  • Provides guidance to management on candidate selection processes and hiring decisions
  • Oversees unemployment claims strategy and ensures appropriate representation and compliance
  • Prepares for and attends unemployment hearings in a representative capacity
  • Ensures onboarding and training programs are effectively implemented by the P&C team
  • Oversees onboarding processes to ensure consistency and compliance
  • Oversees onboarding processes to ensure consistency, compliance and prioritization of guest service in company culture
  • Collaborates with management team to ensure departmental orientation processes are in place and develops systems to ensure employees receive the appropriate new hire training to successfully perform their job
  • Ensures compliance with recordkeeping and documentation requirements through oversight and periodic audit
  • Ensures compliance with procedure for accessing, reviewing, and auditing employee files, confidential, files and ensure compliance with the Privacy Act
  • Communicates property rules and regulations via the EMPACT employee handbook
  • Participate in periodic claims reviews with Regional Claims process
  • Represents People and Culture at the property Safety Committee
  • support initiatives helps build awareness and importance of safety in the workplace and decrease accident frequency and severity
  • Oversees workers compensation and leave administration processes, ensuring compliance and appropriate handling by the P&C team
  • Provides oversight and guidance on Leave of Absence administration
  • Launching and follow through on hotel and corporate initiatives
  • Project work such as our ongoing Diversity Inclusion & Belonging initiative
  • Ensures appropriate training programs are delivered by the People and Culture team
  • Directs communication strategy for hotel-wide initiatives in partnership with leadership
  • Oversees compliance with HR recordkeeping requirements through audit and process review
  • Exercises independent judgment in advising management on employee relations and risk mitigation
  • Partners with senior leadership on organizational and workforce planning decisions
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Plans and leads employee recognition and engagement efforts and events for hourly and management staff
  • Perform other job duties as requested by Supervisors

Requirements

  • High school diploma or GED
  • 2 years experience in the People and Culture, management operations, or related professional area
  • or 2-year degree from an accredited university in Human Resources, Business Administration, or related major
  • 1 year experience in People and Culture, management operations, or related professional area
  • Candidate must be able to thrive in a fluid environment, with a spirit for serving our employees and guests
  • Fluent in English and Spanish preferred
  • Skilled at Microsoft Office programs, Word, Excel, Canva (or similar application), and has the ability to quickly learn the HRIS
  • Embraces being detail-oriented (quality), highly efficient (speed) and strong follow up skills
  • Open to learning and participating in a dynamic, team atmosphere and maintain confidentiality
  • Strong critical thinking skills and problem solving skills

Nice to have

  • PHR/SHRM preferred
  • Fluent in English and Spanish preferred
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