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People and Culture Manager - North

United Kingdom, Darlington · Job Posted January 20, 2026
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Job Description

We’re searching for a passionate and proactive People & Culture Manager to help shape our “Great Place to Be” culture across the retail network in the North Region. Working closely with regional leaders and store teams, you’ll be the trusted go-to Partner for all things people-driving strategic initiatives, strengthening leadership capability, and championing a consistently high-impact colleague experience. This is a field based, Regional role which covers Scotland, North East & Yorkshire, North West, Midlands and East of England.

Job Responsibility

  • Partner with Store Managers and Regional Leaders, providing practical, people-first support across performance, absence, wellbeing, engagement, and more
  • Lead strategic P&C initiatives that strengthen colleague experience and drive business performance
  • Manage employee relations with care and confidence-ensuring timely case resolution and documentation
  • Build trusted relationships by attending regional meetings and being a visible, accessible support
  • Use data and insights to spot trends, escalate risks, and drive informed decision-making
  • Help deliver and embed change initiatives that keep colleagues informed, inspired, and supported
  • Champion our employee voice through engagement surveys and action planning
  • Collaborate with Talent Acquisition and Learning & Development to enhance onboarding, career development, and succession planning
  • Be an everyday ambassador for our culture-promoting inclusion, wellbeing, recognition, and our Great Place to Be values in everything you do
  • Stay current with employment law and bring fresh thinking to strengthen our people offer

Requirements

  • Previous experience in a People & Culture Manager or HR Business Partner role
  • Proven track record in complex ER casework and strategic HR delivery
  • Strong interpersonal skills to build rapport and influence across all levels
  • Planning and prioritisation skills to navigate a fast-moving, change-focused environment
  • A mindset of continuous improvement and practical problem solving
  • Full UK driving licence and flexibility to travel
  • Living our values: Care, Deliver, Inspire

What we offer

  • Flexible working with regional travel and occasional overnight stays
  • Huge discounts: Up to 80% off our stylish kitchen ranges and products
  • Flexible holidays: Buy up to five extra days with our holiday purchase scheme
  • Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
  • Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
  • A collaborative culture built on care, inclusion, and continuous improvement

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