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We are seeking a proactive and experienced People Advisor to provide high-quality first-line HR support across the business. Acting as a trusted point of contact for Location Managers and employees, you will deliver clear, practical advice on a wide range of employee relations matters, supporting managers to confidently identify and apply the appropriate tools, policies, and procedures. By coaching managers to address issues early and effectively, you will play a key role in fostering positive employee relations, ensuring employees feel supported and treated fairly, and contributing to a consistent, compliant, and people-focused approach that enables the development of engaged, high-performing teams.
Job Responsibility:
To provide telephone support and advice on employee relations activities across all sites as the first point of telephone/email contact for Location Managers
To manage a busy HR inbox, ensuring that queries are answered and/or referred to the correct person or department promptly
To manage and coordinate the Occupational Health referral process, liaising with managers and the Company’s Occupational Health service provider
To support People Manager in providing safeguarding and safer recruitment advice, complying with KCSIE and Holroyd Howe
Support Managers through checking letters before they are sent out and advising any suggested improvements and recommendations
To be responsive and available to managers ensuring managers are responded to as soon as possible and within two hours of initial contact
To ensure managers are aware of the policies, Employee Handbook and HR people tools and that they are used effectively
To ensure all HR people policies are up to date and fit for purpose by regular review and alignment to legislation
To ensure all employee relations tools for managers are up to date and fit for purpose
To calculate redundancy payments as required
To comply with all Holroyd how HR led policies and procedures at all times
To develop new tools where necessary and ensure tools are communicated effectively across the business
To highlight and refer complex cases to People Manager where appropriate
To record key information on employee relations advice on HR Tracker
To report on employee relations activity and caseload, identify trends and insight for People Manager
To work with People Manager to ensure that measures and recommendations following cases are put in place where appropriate
Management reporting on ER cases, i.e. number of cases, reasons, trends or patterns. Use the results to make recommendations to upskill Managers and improve the colleague experience
To support colleagues and when required in the TUPE out process and inform People Manager and OPS teams to ensure process is complete
Requirements:
Knowledge of Keeping Children Safe in Education (KCSIE) on the importance of safeguarding children in an independent school setting is advantageous
Proven experience managing a caseload of complex ER cases
Up to date employment law knowledge required
Previous experience in telephony ER advice role required
Experience of working in a fast paced, high volume and dynamic environment
Demonstrated commitment to learning and keeping up to date with legislative changes
Experience of working at a distance/in a field support role
Excellent verbal and written communication skills and ability to explain processes and policies in plain English
A strong telephone manner
The ability to quickly build strong working relationships with individual managers and groups and become a trusted and credible People partner and coach
What we offer:
Generous holiday leave entitlement, inclusive of Bank Holidays
3 volunteering days to give back to causes you care about
3 days grandparent leave for those special family moments
24 weeks enhanced maternity leave
Bespoke training & development opportunities
Pension & life insurance
Discounts on high street brands, cinema & holidays via the Perkbox App
Wellbeing hub & access to employee assistance programme
Free meals while at work
Career development & HIT Apprenticeships for all experience levels