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Support on a wide range of matters across Payroll, Systems, Recruitment and more in a sizable organisation. Join our highly motivated Woolworths People Advisory team in Eight Mile Plains (Brisbane) or Gepps Cross (Adelaide), providing service excellence in a contact centre environment.
Job Responsibility:
Provide expert advice and support on payroll, benefits, and HR systems to Woolworths Team Members and Line Managers
Efficiently and accurately manage HR queries, ensuring the timely resolution of cases while delivering high-quality advice
Maintain up-to-date knowledge of internal policy and external legislation/trends to ensure accurate, high-quality advice
Proactively identify continuous improvement opportunities for the overall service and the organisation to enhance customer self-service knowledge
Optimise People Advisory processes and reporting by accurately utilizing HRIS, Call, and Case Management tools in line with service protocols
Deliver a positive customer experience by efficiently evaluating, closing, and/or escalating queries and advice
Maintain data integrity for employee information across HRIS and case management systems
Requirements:
Sound stakeholder and service skills through both verbal and written communications
Strong computer literacy and the proven ability to manage work efficiently across multiple systems
Highly organised and adaptable, with a proactive approach to embracing new processes and change
The ability to ask probing questions to ensure correct advice is delivered in every interaction
A strong risk lens to protect team member privacy, and a willingness to quickly apply feedback
What we offer:
Access to Sonder (free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families)
A progressive and competitive leave policy
Team discounts across our range of Woolworths Group brands and a robust rewards program
Opportunity to Salary Sacrifice (enabling team members to purchase selected eligible items or services from pre-tax salary)