People Administrator Job at West Midlands Combined Authority (Birmingham)

People Administrator

West Midlands Combined Authority

Location:
United Kingdom , Birmingham

Category:
Human Resources

Contract Type:
Not provided

Salary:

29631.00 - 33702.00 GBP / Year

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Job Description:

Are you an experienced People Administrator looking for a new opportunity within a growing, fast-paced organisation? Step into this pivotal role and help deliver efficient, high-quality transactional and administrative support through our Fresh Service ticketing system. You’ll be the first point of contact for onboarding, employee lifecycle administration, and day-to-day People queries, ensuring requests are managed accurately and resolved in a timely manner. Please note that this is a 12 month Fixed Term Contract.

Job Responsibility:

Promote and support the implementation, set up and roll out of BW self-service for managers and employees
Act as a Super User for BW system and be able to respond to system user queries from self-service users and new starters
Manage Fresh Service tickets ensuring appropriate action is taken, including escalating to the People Advisors or, as appropriate, to other members of the People & Culture Services Team in line with service level agreements
Manage and organise the new starters Welcome sessions for employees and contingent workers, ensuring individuals can access information and understand new starter requirements
Work flexibly and with integrity to meet the needs of the WMCA and the People and Culture Services
Support the People Advisors in sickness absence and probation management to ensure appropriate action is taken by managers
Liaise with People & Culture Service colleagues, ensuring the Service Centre is seen as the centre of HR transactional and administrative knowledge
Produce accurate documentation to cover all stages of the employee lifecycle in a timely way, ensuring they are distributed and filed appropriately
Manage the pre-employment checks for new starters, ensuring all policy and legal requirements are met
Take minutes at formal HR meetings and hearings, ensuring accuracy and a timely turnaround

Requirements:

Experience of working in an HR Service Centre providing transactional services across the employee lifecycle
Experience of providing a responsive customer service through online services
Experience using HR systems, including data input and management
Experience in working in a fast-paced office environment as part of a service-oriented team
Generalist HR knowledge at the transactional and administrative level
Good knowledge of MS Office and SharePoint
Able to produce accurate and concise documentation within given service level agreements/timeframe
Able to prioritise and work effectively as part of a fast-paced team
Able to make decisions effectively, using either own knowledge and available data
Able to communicate effectively with managers and employees at all levels
Ability to work on own initiative
Good organisational and interpersonal skills
Excellent attention to detail
Desire to learn and develop
Minimum Level 3 qualification

What we offer:

Local Government Pension Scheme (one of the most generous pension schemes in the UK)
Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
28 days paid annual leave (with an option to purchase more) + Statutory days
EV car benefit scheme
Healthcare plans
Discounted gym membership, will writing, and mortgage advice
An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
3 days of paid leave each year to volunteer
Interest-free financing through SmartTech to buy the latest technology
Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA
Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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