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Pension Operations and Governance Specialist

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Aon

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced proactive Pension Operations & Governance Specialist to support the operational, regulatory and governance requirements of our DC Solutions business including The Aon MasterTrust and Group Personal Pension. This role will drive process improvements, ensure regulatory compliance and provide key reporting and analysis for Trustees and internal stakeholders.

Job Responsibility:

  • Oversee reporting requirements, including preparation of scheme returns, event reporting and accounting for tax
  • Manage quarterly and annual updates of public disclosures pages
  • Prepare operational update slides for Trustees
  • Support Value for Money reporting
  • Initiate and manage supplier governance reviews
  • Coordinate operational monthly meetings and quarterly quality reviews with suppliers
  • Attend annual site visits and governance meetings with suppliers
  • Oversee contracting and due diligence for new services
  • Prepare twice yearly (H1 & H2) operations reports
  • Participate in weekly and monthly operational monitoring and catch-up calls
  • Manage operational projects and oversee change management initiatives
  • Proactively keep wider team members updated on operational performance
  • Co-ordinate and undertake user acceptance testing
  • Support Governance Advisory Arrangement (GAA) activities
  • Coordinate Data Subject Access Request (DSAR) responses and help facilitate complaints handling
  • Conduct regular internal reporting on member activity
  • Lead Control Environment Reporting (CER) and related metrics
  • Support enquiries about benefits
  • Support Product Oversight & Governance annual risk assessments
  • Maintain Consumer Duty registers
  • Coordinate Consumer Duty outcome reporting
  • Plan and conduct focus groups and annual member surveys
  • Act as Operations Resilience Champion
  • Maintain the incident reporting register
  • conduct root cause analysis and monitor corrective actions

Requirements:

  • Experience in pension scheme operations, regulatory compliance, or governance preferred
  • Strong analytical, organisational, and communication skills
  • Ability to manage multiple tasks and stakeholders
  • Proficiency with data analysis and presentation tools (Excel, PowerPoint)
  • Understanding of UK pension regulations and Consumer Duty requirements
  • Detail-oriented with a commitment to continuous improvement
What we offer:
  • Comprehensive benefits package
  • Agile, inclusive environment
  • Two “Global Wellbeing Days” each year
  • Variety of working style solutions
  • Continuous learning culture
  • Reasonable accommodations for individuals with disabilities

Additional Information:

Job Posted:
January 05, 2026

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