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We are seeking an experienced proactive Pension Operations & Governance Specialist to support the operational, regulatory and governance requirements of our DC Solutions business including The Aon MasterTrust and Group Personal Pension. This role will drive process improvements, ensure regulatory compliance and provide key reporting and analysis for Trustees and internal stakeholders.
Job Responsibility:
Oversee reporting requirements, including preparation of scheme returns, event reporting and accounting for tax
Manage quarterly and annual updates of public disclosures pages
Prepare operational update slides for Trustees
Support Value for Money reporting
Initiate and manage supplier governance reviews
Coordinate operational monthly meetings and quarterly quality reviews with suppliers
Attend annual site visits and governance meetings with suppliers
Oversee contracting and due diligence for new services
Prepare twice yearly (H1 & H2) operations reports
Participate in weekly and monthly operational monitoring and catch-up calls
Manage operational projects and oversee change management initiatives
Proactively keep wider team members updated on operational performance
Co-ordinate and undertake user acceptance testing
Support Governance Advisory Arrangement (GAA) activities
Coordinate Data Subject Access Request (DSAR) responses and help facilitate complaints handling
Conduct regular internal reporting on member activity
Lead Control Environment Reporting (CER) and related metrics
Support enquiries about benefits
Support Product Oversight & Governance annual risk assessments
Maintain Consumer Duty registers
Coordinate Consumer Duty outcome reporting
Plan and conduct focus groups and annual member surveys
Act as Operations Resilience Champion
Maintain the incident reporting register
conduct root cause analysis and monitor corrective actions
Requirements:
Experience in pension scheme operations, regulatory compliance, or governance preferred
Strong analytical, organisational, and communication skills
Ability to manage multiple tasks and stakeholders
Proficiency with data analysis and presentation tools (Excel, PowerPoint)
Understanding of UK pension regulations and Consumer Duty requirements
Detail-oriented with a commitment to continuous improvement
What we offer:
Comprehensive benefits package
Agile, inclusive environment
Two “Global Wellbeing Days” each year
Variety of working style solutions
Continuous learning culture
Reasonable accommodations for individuals with disabilities