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We are seeking a PEGA Marketing Subject Matter Expert (SME) to join our IT Operations Engineering team in Pune. This role involves providing technical expertise and consultancy for PEGA applications and integration layers, ensuring operational excellence and proactive issue resolution. You will play a key role in maintaining system health, supporting change management, and collaborating with cross-functional teams in a multicultural environment.
Job Responsibility:
Act as a technical SME for PEGA Marketing and integration systems
Resolve escalated queries from Customer Support within SLA to minimise customer impact
Participate in second-line support on-call rotation
Represent planned changes for PEGA systems and ensure smooth implementation
Own key PEGA systems, scheduling maintenance and health checks
Collaborate with incident managers for quick resolution and accurate reporting
Work with problem managers on root cause analysis and preventive measures
Document incidents and issues in the knowledge base for future reference
Communicate effectively (written and verbal) and work proactively in multicultural teams
Requirements:
Strong expertise in PEGA Marketing/PRPC
Proficient in Unix-based operating systems and SQL
Experience with Cloud platforms (AWS/GCP/Others)
Excellent presentation and documentation skills
Ability to work in European work environments is an advantage
Self-motivated, proactive, and capable of clear communication
What we offer:
Opportunity to work on cutting-edge PEGA Marketing solutions in a global telecom environment
Exposure to multicultural teams and international projects
Enhance your expertise in cloud technologies and IT operations
Be part of a collaborative and innovative team driving transformation