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Pega Lead System Architect (LSA)

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 GBP / Year
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Job Description:

Experience: 10-14 years overall; 3+ years as LSA; 2+ Pega CS end-to-end implementations. Role Summary: Design Authority. Owns architecture, quality, performance, security, and DevOps; leads CoE standards and AI enablement.

Job Responsibility:

  • Design Authority
  • Owns architecture, quality, performance, security, and DevOps
  • leads CoE standards and AI enablement
  • Own solution blueprint: case taxonomy, microjourneys, interaction flows, CSR Desktop, Knowledge, and Digital Messaging
  • Define non-functional requirements (scale, resiliency) and node strategy: Queue Processors vs. Job Schedulers, background processing, caching
  • Integration architecture: REST/JSON, SOAP (if needed), OAuth2/SAML, eventing (Kafka/JMS), idempotency, pagination, circuit breaker and retry patterns
  • Data design: enterprise data model, data pages (scope, refresh), reference data strategy, data obfuscation and masking for PII
  • UX strategy: Constellation (preferred) / Cosmos
  • accessibility (WCAG), localization/i18n, responsive behavior
  • DevOps: Deployment Manager pipelines, product packaging/versioning, branching/merge policy, automated quality gates, rollback patterns
  • Observability and performance: PDC operating rhythm, PAL/Alerts analysis, log correlation
  • performance test strategy and tuning
  • Security & compliance: GDPR-aligned retention/erasure, RBAC/ABAC, secrets management, auditability, encryption at rest and in transit
  • CoE leadership: guardrails & code review checklists, reusable components, reference architectures, developer onboarding and enablement
  • AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies)

Requirements:

  • Pega Certified Lead System Architect (CLSA) certification mandatory
  • 10-14 years overall experience
  • 3+ years as LSA
  • 2+ Pega CS end-to-end implementations
  • Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email Bot, Digital Messaging (e.g., chat/WhatsApp) with production go-lives
  • Constellation experience: view templates, regions, editable tables, data-reference patterns
  • or strong Cosmos with migration path understanding
  • Integration design mastery: REST with OAuth2 (client credentials, auth code), error handling frameworks, request/response mapping, timeouts, retries, backoff
  • Event-driven patterns: Kafka/JMS producers/consumers, correlation IDs, exactly-once/at-least-once semantics, dead-letter handling
  • Performance engineering: PDC triage, PAL reading, DB indexing considerations, cache invalidation, node classification, queue throughput tuning
  • DevOps at scale: multi-stage pipelines in Deployment Manager, artifact versioning, approvals, infrastructure-as-code collaboration, release governance
  • Security engineering: Access Manager, attribute-based access control (ABAC) using Access When, field-level encryption/obfuscation, secure logging
  • Testing leadership: PegaUnit strategy, scenario tests, contract tests for integrations, test data management, coverage KPIs
  • Documentation & stakeholder management: architecture decision records (ADRs), trade‑off analysis, executive communication, risk management

Nice to have:

  • Customer Decision Hub (CDH) to power NBA in service context and next‑best‑service actions
  • GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning
  • Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE
  • CTI handoff and screen‑pop patterns
  • Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic)
  • Travel/e‑commerce domain: booking amendments, refunds/chargebacks, partner/supplier support, fraud/risk workflows
  • Pega Decisioning Consultant certification
  • badges in GenAI, Digital Messaging, PDC

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 28, 2026

Work Type:
Remote work
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