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Vodafone Logo Vodafone · IT - Software Development

Pega L2 Operations Engineer

India, Pune · Job Posted May 27, 2026
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Job Description

We are seeking a PEGA L2 Operations Engineer to manage end-to-end operations of PEGA BPM applications supporting Vodafone Germany business users. This role sits within IT Operations Engineering – BSS and is based at SP Infocity, Pune. The role focuses on application availability, operational stability, incident resolution, and close collaboration with development, testing, agile teams, and business stakeholders in a fast-paced production environment.

Job Responsibility

  • Own and manage pre-production and production PEGA application environments
  • perform application deployments and required post-deployment activities
  • manage WebLogic clusters (starting and stopping applications/servers)
  • monitor application health through daily sanity checks and PDC performance alerts
  • troubleshoot business user issues and provide root cause analysis
  • analyse UNIX system and application logs to identify and resolve issues
  • maintain high application availability with minimal business impact
  • collaborate with developers, testers, agile teams, vendors, and business users
  • support incident, problem, and change management processes in line with ITIL practices
  • operate effectively in high-pressure situations while maintaining service quality

Requirements

  • PEGA L2 DevOps or Operations professional
  • strong knowledge of PEGA PDC, Admin Studio, Dev Studio, queue processors, agents, nodes, job schedulers, decision tables, data tables
  • confident in handling deployments, performance monitoring, production support for PEGA BPM applications
  • knowledgeable in AWS fundamentals (networking concepts, VPC, DNS)
  • experienced with CI/CD pipelines and tools such as Jenkins
  • proficient in UNIX systems with strong troubleshooting and log analysis skills
  • comfortable writing and analysing SQL queries
  • familiar with Kubernetes and containerisation concepts
  • experienced in incident, problem, and change management processes
  • PEGA CSA certified
  • relevant technical qualification (BTech, BCA, MCA, or Master’s degree in a technical field)
  • collaborative communicator with strong stakeholder management skills

What we offer

  • Exposure to large-scale, business-critical PEGA applications supporting international markets
  • opportunities to work closely with cross-functional and global stakeholders
  • a role that builds deep expertise in production operations, stability, and optimisation
  • a collaborative environment that values continuous improvement and innovation
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