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Vodafone Logo Vodafone · IT - Software Development

Pega Developer - VOIS

India, Pune · Job Posted May 31, 2026
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Job Description

We are seeking a Pega Developer to design, build, and support business process management (BPM) applications that improve operational efficiency and service quality across the organisation. This role sits within Tech VOIS, IT P&A, and focuses on L2/L3 support and development, incident and problem management, and continuous improvement through automation and strong engineering practices. The role is based in Pune or Bangalore

Job Responsibility

  • Take accountability for end-to-end incident and problem management within the Pega domain, operating at L2/L3 support levels
  • Contribute to cost savings and effort optimisation by applying an automation-first mindset and improving existing processes
  • Support change and deployment management activities, ensuring stable and controlled releases
  • Identify and suggest improvements in development engineering practices and tool adoption to enhance efficiency and built-in quality
  • Perform root cause analysis under the guidance of senior developers and communicate findings clearly
  • Debug, fix, unit test, and deliver code independently, with guidance from senior team members where required
  • Use monitoring tools such as Pega Diagnostic Cloud (PDC) to proactively identify issues and recommend improvements
  • Translate technical concepts into clear, simple language for business stakeholders and users
  • Prepare and maintain technical documentation, standard operating procedures (SOPs), and related artefacts

Requirements

  • A Pega professional with 4–6 years of hands-on experience in Pega development and support
  • CSSA certified, with a solid understanding of BPM principles and Pega architecture
  • Experienced in ITIL-aligned processes, including incident, problem, change, and SLA management
  • Comfortable working independently on coding, debugging, and unit testing activities
  • Able to collaborate effectively with senior developers and cross-functional stakeholders
  • Confident in explaining technical topics to non-technical audiences in a clear and inclusive manner
  • Detail-oriented, with a strong approach to documentation, quality, and continuous improvement

What we offer

  • Exposure to enterprise-scale BPM solutions within a global organisation
  • Opportunities to contribute to automation-led efficiency and innovation initiatives
  • Collaboration with experienced Pega professionals and cross-functional teams
  • A role that balances hands-on development with operational ownership and stakeholder interaction
  • Alignment with Vodafone’s values of speed, simplicity, trust, and customer obsession
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