Pega Decisioning Specialist Job at Vodafone (Tirane)

Business Pega Decisioning Specialist

The Pega Decisioning Sn. Analyst is responsible for designing, enhancing, and ma...

Location

Albania , Tirane

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience working with Pega CDH v8.6 and in leading design, elaboration and implementation of business processes, strategies, rules, propensities, Customer interaction history, Profiles and Journeys
Experience in evaluating impact of change requests to logic and updates the design document as necessary
Hands-on testing experience within Pega 8.x platform(s)
Good knowledge of the development process, from analyses to design, build, test and deployment in Pega
Familiarity with version control practices within the Pega Platform to manage changes and updates to decisioning rules and strategies
Effective collaboration with business stakeholders, analysts, and developers to understand business requirements and translate them into effective decisioning strategies
Pega Decision Hub

Job Responsibility

Lead and own the implementation of decisioning logic enhancement roadmap to generate increasing business value
Drive continuous improvement of decisioning logic
Identify and address data quality issues, minimizing errors and ensuring the reliability of analytical findings
Ensuring version control and alignment throughout deployment planning to effectively manage deployment and release processes
Actively engage in business meetings, analyze business requests, and transform them into technical implementations within the Pega framework, contributing to effective communication and alignment between business needs and business logic implementation
Supports Business CVM Lead in creating and improving Pega campaigns

What we offer

All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
Health & Life Insurance: Your well-being matters to us
Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation
Private Pension: Plan for your future with confidence
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us

Fulltime

Base Growth Strategy Senior Specialist - Prepaid

Purpose of the Prepaid Base Squad is to drive value growth by providing a commer...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

BSc. degree in business administration, industrial engineering, economics or similar fields of engineering
Min 2-3 years of experience in Telecommunication/E-commerce/Technology sector at marketing and/or commercial roles
Strong commercial mindset, ability to define marketing and sales opportunities
Highly proactive, have a strong can-do attitude
Ambitious & competitive professional with high personal drive & leadership attitudes
Strong analytical skills, results-driven and delivery-focused
Flexible on taking responsibility of other roles (commercial, marketing, channel) where needed to build a collaborative team environment and ensure team commitments are met on time and with high quality
Strong written, verbal communication skills & interpersonal skills both in English and Turkish
Resilient while working in competitive & rapidly changing environments
Comfortable in problem solving & decision making

Job Responsibility

Building and executing journey strategy thru identifying target customer, channel and when/where to reach that customer with which offer of base growth activities in the Squad
Lead the Prepaid Top up, Churn, PretoPost journeys aiming to achieve monthly prepaid top up revenue, prepaid activity, churn and PretoPost target
Defines target group (who) and customer journey in MCCM (how), working closely with Big Data and commercial lead to define offers (what) and channel lead to define channel orchestration (where), as well as decision architects and test leads to make sure relevant developments are made
Designing personalized and data-driven journeys in Pega (MCMM), to reduce customer disconnection with better customer engagement, boost customer activity and maximize lifetime revenue
Deep dive understanding of customer behaviors & business needs to improve squad KPIs and to build seamless experience in a horizantal approach
Lead the Big Data & AI applications in prepaid business, maximizing the adoption of AI in churn activities, for offer, channel, activity and script selection
Uncovering potential growth areas and conducting A/B tests to optimize core activities
Ensuring seamless operationalization and making advancements to thrive in customer experience through simplification
Design and lead best effective channel journey strategy while aiming to maximize revenues by increasing and sustaining customer lifetime value, increase digital channel mix
Trying new technologies and services, explores digital opportunities to boost digital sales and engagement

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

Demand Management Specialist

We are seeking a highly organised Demand Management professional to oversee end-...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience in demand management or technical coordination
Strong experience reviewing technical feasibility and supporting automation-driven initiatives
Working knowledge of financial models, benefit frameworks and operational metrics
Excellent communication, stakeholder engagement and cross-functional collaboration abilities
Highly organised, with a focus on detail and the ability to manage multiple concurrent demands
Confident in applying cost‑benefit assessments, KPI reviews and data‑driven decision-making

Job Responsibility

Manage the complete lifecycle of incoming requests through the Demand Front Door (such as Pega), ensuring completeness and accurate categorisation
Lead Triage discussions using prioritisation frameworks including value scoring, complexity assessment and strategic alignment
Maintain an accurate pipeline with real-time status, decisions, owners, risks and KPIs
Assess post‑delivery outcomes to measure value realisation and identify improvement opportunities
Coordinate with requesters, markets, SMEs and delivery teams to resolve blockers and clarify requirements
Route validated demands to the correct technical or product teams, ensuring clean and structured handover
Conduct analytical assessments to support evidence-based decision-making
Drive continuous improvement in demand quality, governance and throughput

What we offer

Opportunity to contribute to high-impact transformation and automation initiatives within Core Transport
Exposure to multi-market stakeholder groups, enhancing cross-functional and strategic thinking skills
Experience in governance forums and decision-making processes
Growth in analytical, prioritisation and value-assessment capabilities

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Senior Campaign Specialist

The Senior Campaign Specialist plays a pivotal role in delivering Vodafone’s alw...

Location

Greece , Athens

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

MSc or BSc in Statistics, Information Systems, Engineering, or Business Studies, with a strong analytical mindset and passion for data-driven decision-making
3+ years of experience in customer behavior analysis, CVM or decisioning roles, with proven ownership of complex always-on use cases across Physical & Digital channels and hands-on experience with marketing automation platforms (PEGA expertise or certifications strongly preferred)
Proven ability to work with multiple data sources, advanced SQL knowledge and strong technical fluency in marketing automation, resulting in scalable, personalized, trigger-based customer journeys
Experience working in agile teams, with adaptability and a proactive mindset to contribute to iterative delivery
Strong communication and stakeholder engagement, analytical thinking, creative problem-solving, and effective time management with attention to detail

Job Responsibility

Own the design and evolution of automated, always-on customer journeys by translating campaign briefs and strategic commercial priorities into scalable decisioning logic within the PEGA platform
Act as a strategic bridge between business needs and platform, working closely with the PEGA Product Owner, CVM, Base Growth, Digital, and Product teams to critically assess and refine briefs, converting commercial priorities into robust campaign strategies, segmentation frameworks, and decision rules
Lead collaboration with Technology for Delivery Excellence by engaging the PEGA Technology team to clarify requirements, support testing, and ensure timely acceptance and rollout of new features and platform enhancements
Own execution, monitoring & optimization of always-on campaigns by delivering campaigns based on CVM principles that cover hypothesis-driven logic, A/B testing, incrementality measurement, control groups definition and successful campaign roll-out across digital & offline touchpoints with clear accountability for performance and business impact
Own Day-to-Day Configuration that includes Data, Product, Offers and Channel Catalog configurations and alterations in PEGA, while ensuring cross-channel consistency in collaboration with CBU key stakeholders and PEGA Technology team

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Spirit of Vodafone Day: one day each quarter dedicated to your personal development
Extra days off: Vodafone Day, Family Day, Volunteering Day
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
Special employee offers and discounts

Fulltime

New

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

New

Stock and Operational Process Assistant

Bradfords Building Supplies Ltd is a leading independent builders’ merchant base...

Location

United Kingdom , Avonmouth

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Organised and detail-oriented
Confident using computer systems
Strong numerical skills
Ability to prioritise workload effectively
Great communicator
Enjoys working as part of a team
Comfortable managing own responsibilities
Positive attitude
Excellent attention to detail
Commitment to delivering high standards every day

Job Responsibility

Monitoring stock levels
Placing orders
Checking deliveries
Managing stock movements
Helping maintain accurate inventory records
Reviewing branch stock
Investigating discrepancies
Supporting stock takes
Supporting operational and administrative activities including supplier returns and credits, purchase order management, processing customer account credits, banking and petty cash
Maintaining branch records

What we offer

Full training
Opportunities to develop skills
Supportive and established business

Fulltime

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Pega Decisioning Specialist

Job Description

Job Responsibility

Requirements

What we offer

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