Pega Application Support, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

125760.00 - 188640.00 USD / Year

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Job Description:

The Pega Application Support - Vice President is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. This role provides technology and operations support for banking applications, focusing on stability, quality and functionality against service level expectations.

Job Responsibility:

Provide support for identification of gaps and opportunities for improvement in banking applications
Support the implementation of feedback models to enable continuous process improvement
Assist in developing and maintaining dashboards and reporting to provide visibility into system performance
Proactively monitor applications to prevent issues and ensure optimal operational performance
Manage, maintain and support applications and their operating environments
Provide support, diagnose and resolve issues, manage updates, and create documentation
Ensure essential procedures are followed and help to define operating standards and processes
Work with tools provided to deliver user support for bespoke Business Applications
Create and maintain Knowledge base articles in SharePoint
Keep aligned with the IT Service Model
Support the documentation of incident reports in the event of major incidents
Identify opportunities to automate processes within the customer service function

Requirements:

6-10 years' experience
Pega CSA or CSSA certification
Experience working with Pega applications
Experience working on Infra management, Upgrades, and Cloud Migration
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor's/University degree, Master's degree preferred

Nice to have:

Master's degree preferred
Experience working with Pega applications

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Pega Application Support