Peer Support Specialist Job at CVS Health (Charleston)

Peer Support Specialist

CVS Health

Location:
United States , Charleston

Category:
-

Contract Type:
Not provided

Salary:

18.50 - 31.72 USD / Hour

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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

Using lived experience associated with barriers experienced when navigating the mental health and substance use system of care and in achieving their own personalized recovery, Peer Recovery Support Specialists (PRSS) guide, coach, and mentor others who are seeking to achieve their individualized recovery goals Use personal experience of recovery to help the Aetna team understand best how to coordinate care for members
Share coping strategies, wellness tools and other resources with care managers and coordinators
Conduct visits with member to support them in their personalized recovery journey
Regularly attend case rounds and assist the team with identifying members who might benefit from Peer Support Services
Orient and educate the care management team as to how peer support services can help members in achieving member recovery goals, reinforcing the care plan, maintaining community tenure, adjusting tasks to fit with the member’s culture, language, and religion, improving access to care, identifying health care needs, and reducing unnecessary hospitalizations or emergency services
Collaborate with healthcare professionals and providers on the principles of recovery, and opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels
Assist care managers and coordinators in helping members to identify socio-economic issues that affect their overall health and develop person-centered plans and goals
May attend medical, behavior health or community appointments with members when appropriate to support connections to community-based resources to support overall treatment goals and advocate for getting the best possible care
Conduct face-to-face and/or virtual visits with members for the purposes of engaging the member in a strengths-based, person-centered goal setting
Assist members in setting and attaining short and long-term strength-based goals
Suggest approaches that encourage members to participate in wellness and recovery activities at a pace that is comfortable for them
Ability to advocate for the needs of the member and ensure that their individualized goals are being met in accordance with their expressed needs
Partner with the member in their efforts to connect with community-based services and supports to ensure access and utilization of these services and support the member in remaining in the community setting of their choice
Possess strong communication skills to not only engage the member initially in peer services but also to develop a working relationship that supports the member in achieving their individualized recovery pathway
Possess strong collaboration skills internally with health plan staff and externally with members and community agencies for the purposes of developing a holistic plan for the member that is reflective of the member’s stated goals
Knowledge of and/or ability to research available community-based supports and services to support member’s whole health
Possess a strong knowledge of open-ended questions and how to utilize open-ended questions to engage the member in a mutually beneficial dialogue
Possess strong technological skills in regard to the ability to navigate and utilize numerous web-based and computer applications including but not limited to Microsoft Outlook, Microsoft Word, QuickBase and Electronic Health Records
Possess strong documentation skills in regard to the entering of non-clinical person-centered notes related to member outreach
Ability to maintain focus on tasks at hand and manage schedule independently in accordance with standards established
Ability to manage multiple competing projects and demands
Maintain continuing education requirements in accordance with standards established for Certified Peer Recovery Specialists in Virginia

Requirements:

Current Certified Peer Specialist by the WVCBAP, meaning they are certified as Substance misuse Peers (PRSS) in West Virginia
1-2 years’ experience in community/outpatient setting working with members in a mental health or substance use setting is required
Ability to travel to multiple office and home locations with personal vehicle, reliable transportation, valid driver's license, and automobile insurance is required
Possession of a High School Diploma or GED

Nice to have:

WRAP/APPR or equivalent training preferred
Bilingual skills desired
Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred
Exceptional communication, organizational and interpersonal skills, with attention to detail
Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word, Teams and Excel applications
Ability to work effectively with a wide range of constituencies in a diverse community
Ability to educate health care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences
Experience providing care to socially and medically complex patients effectively in a variety of non-traditional settings
Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services
Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment
Mental Health First Aid, Trauma Informed Care, HIPPA, Motivational Interviewing

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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