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Royal Holloway, University of London is seeking a motivated and student-centred Peer Support Scheme Officer to help deliver and develop our University-wide Peer Support Scheme. This role sits at the heart of our work to support student transition, belonging and success, and forms part of our Access and Participation Plan. This is an exciting opportunity to play a hands-on role in building a supportive, inclusive and connected student community, working closely with students, academic departments, professional services and the Students’ Union.
Job Responsibility:
Coordinating the operation of the Peer Support Scheme, including communications, matching and record-keeping
Supporting academic departments and services to deliver effective peer mentoring programmes
Recruiting, training and supervising student peer mentors
Delivering engaging training sessions in person and online
Promoting the scheme through clear, inclusive and engaging communications
Monitoring participation and impact, and producing reports and insights
Working collaboratively with colleagues across the Student Journey Division and the Students’ Union
Support wider Student Engagement & Insights activity, including Welcome Week, RH100 and student surveys
Requirements:
Experience coordinating student-facing projects, events or schemes in a higher education or similar environment
Experience supporting or supervising students or volunteers, including recruitment and training
Excellent communication skills and the ability to build rapport with students and colleagues from diverse backgrounds
A good understanding of safeguarding and student wellbeing principles
Strong IT skills, particularly in Microsoft 365 applications
Nice to have:
Experience of peer mentoring schemes, student insight and evaluation, or engagement data systems
What we offer:
Opportunities for professional development and growth